Azure for Students verification succeeded but subscription activation failed

Dear Microsoft Azure Support Team,

I am writing to request assistance with an issue preventing me from activating a new annual Azure for Students benefit.

I am currently a graduate student at a university in China. Although I have successfully verified my current student status using my graduate university email address, I am unable to complete the Azure for Students activation process.

I suspect that my previous Azure for Students subscription, which has already expired and been deleted, may be interfering with the new activation.

1/ Previous Azure for Students Subscription

• I first registered for Azure for Students on December 24, 2024, while I was an undergraduate student at another university in China.
• At that time, I used my undergraduate university email address to verify my academic eligibility and successfully activated the student subscription.
• The details of my previous subscription are:
  • Initial activation date: December 24, 2024
  • Subscription ID: 065bb8f6-b9b2-43bb-8930-b297ec75cd6a
  • Subscription name: Azure for Students
  • Offer ID: MS-AZR-0170P
  • Current subscription status: Deleted
• I did not renew this subscription in December 2025.
• When I recently checked my Azure account, I found that the previous subscription was marked as "Deleted," and there were no options to renew, reactivate, or upgrade it.

2/ Current Academic Status and New Application

I have since completed my undergraduate studies and enrolled in a graduate program at a different university in China.

As I am still an eligible university student, I would like to continue using Azure for Students during my graduate studies.

I attempted to apply for the student benefit again using:

• The same personal Microsoft account associated with my previous subscription.
• My current graduate university email address ending in .edu.cn.
• My actual country/region, China.
• The academic verification process was completed successfully. Microsoft explicitly confirmed that my student status had been verified.

However, when I proceeded to the final activation stage, the website displayed the following error: "We encountered an unexpected error. Please try again later."

I can successfully sign in to the Azure Portal, but no active Azure for Students subscription has been created.

3/ Technical Investigation and Error Details

• To investigate the problem, I used my browser's developer tools to inspect the network requests during activation.
• The academic verification API returned the following values:
  • isVerified: true
  • isTermsAccepted: true
  • isAzureForStudentsOfferEnabled: true
• However, the subsequent student entitlement activation request failed:
  • Failed API: POST /api/studentverification/entitleandrenewuser
  • HTTP Status: 500 Internal Server Error
  • Error Code: StudentVerification_A4EApiFailure
• The original error page also provided the following diagnostic information:
  • Session ID: 1504884a-a99a-4dcb-986c-c11433c0740d
  • Timestamp (UTC): October 31, 2026, 06:36:44
• I have already attempted the registration process using different network environments, including a direct internet connection from mainland China and a connection through Singapore.
• Unfortunately, the same error occurs consistently.
• This leads me to suspect that the issue may be related to an existing student entitlement record associated with my previous subscription, rather than a browser or network problem.

4/ My Request

• I understand that Azure for Students is subject to eligibility requirements and restrictions on multiple student subscriptions.
• I am not attempting to obtain multiple concurrent student subscriptions or duplicate student benefits.
• My previous subscription was activated in December 2024, was not renewed in 2025, and has now been deleted.
• I am simply seeking to obtain the next annual Azure for Students benefit for which I may be eligible as a current graduate student.

I would greatly appreciate your assistance with the following:

• Review my previous subscription history and determine whether the deleted Azure for Students subscription from December 2024 is still associated with my Microsoft account in a way that affects my current application.
• Investigate the StudentVerification_A4EApiFailure error and determine why the student entitlement activation API returns HTTP 500 even though my academic verification was successful.
• Check for conflicting or outdated entitlement records associated with my previous undergraduate student verification and current graduate student verification.
• Confirm my eligibility for a new annual Azure for Students benefit using my current graduate university email address.
• Correct or reset any problematic entitlement or verification records, if appropriate, so that I can complete the activation process.
• Help me activate the current annual Azure for Students benefit, preferably through a new subscription if supported, without requiring me to reactivate or upgrade my deleted subscription to a paid plan.

I would also appreciate clarification on whether Azure for Students supports reapplication under the same personal Microsoft account after an earlier student subscription has expired and been deleted, particularly when the student has moved from undergraduate to graduate studies at a different university.

I can provide screenshots of the error page, browser network responses, previous subscription details, and evidence of my current student status if required.

Thank you very much for your time and assistance. I would appreciate any guidance or intervention that could help resolve this activation issue.