已有会员 但是登录错误

Daisy 0 信誉分
2026-11-01T09:17:32.7033333+00:00

Correlation Id: b946e999-8ce5-4996-bb18-f966fc044172
Timestamp: 2026-11-01T08:57:36.000Z
DPTI: 344906a3ed20abccb600323dc103ec26d193c74a9aae07336582644b8abd2523
Message: An unexpected error occurred.
Tag: 7q6ca
Code: 2147483661

Microsoft 365 和 Office | Excel | 家庭版 | Windows
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  1. davidw 16,820 信誉分
    2026-11-01T09:23:50.0133333+00:00

    是在Windows 11上，Microsoft 365 应用版 登录 Microsoft账户时，遭遇的失败？

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  2. Alvise Cervellati 7,070 信誉分 独立顾问
    2026-11-01T10:06:52.0233333+00:00

    Hi @Daisy

    According to reports from users on Microsoft’s official forums, the most common causes include:

    • Temporary issues with Microsoft authentication servers
    • Corrupted files in the credential cache
    • Conflicts between personal and work accounts
    • Problems with local user profiles or certificates
    • Third-party software (such as antivirus tools) interfering with secure connections

    Here are some steps you can try to fix the issue:

    1. Clear stored credentials
    • Press Win + S and type Credential Manager
    • Open Windows Credentials
    • Remove any entries related to MicrosoftOffice or MicrosoftAccount
    • Restart your PC and try signing in again
    1. Repair Office apps
    • Go to Settings > Apps > Installed apps
    • Search for Microsoft Office
    • Click Modify, then choose Repair

    This process reinstalls missing or corrupted components that may prevent authentication or synchronization with your Microsoft account

    Let me know how it goes

    Elvis

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