已有会员 但是登录错误

Hi @Daisy

According to reports from users on Microsoft’s official forums, the most common causes include:

• Temporary issues with Microsoft authentication servers
• Corrupted files in the credential cache
• Conflicts between personal and work accounts
• Problems with local user profiles or certificates
• Third-party software (such as antivirus tools) interfering with secure connections

Here are some steps you can try to fix the issue:

1. Clear stored credentials

• Press Win + S and type Credential Manager
• Open Windows Credentials
• Remove any entries related to MicrosoftOffice or MicrosoftAccount
• Restart your PC and try signing in again

2. Repair Office apps

• Go to Settings > Apps > Installed apps
• Search for Microsoft Office
• Click Modify, then choose Repair

This process reinstalls missing or corrupted components that may prevent authentication or synchronization with your Microsoft account

Let me know how it goes

Elvis

是在Windows 11上，Microsoft 365 应用版 登录 Microsoft账户时，遭遇的失败？