无法接收电子邮件且无法联系人工客服

He Qiwei 0 信誉分
2026-09-09T10:48:02.4133333+00:00

无法接收电子邮件,按官方指引排查后仍未解决,找不到在线客服入口,烦请协助提供人工客服联系方式或转接渠道。

Outlook | Windows | 新版 Outlook for Windows | 家庭版
0 个注释 无注释

2 个答案

排序依据: 非常有帮助
  1. GsN5034 - IA 77,900 信誉分 独立顾问
    2026-09-09T11:25:14.13+00:00

    Hello,

    1. Can you send emails?
    2. Is the affected email address for a personal Microsoft account (e.g., ending in @outlook.com, @hotmail.com, @gmail.com that you created for services like Skype or Xbox) or a work/school account provided by an organization (e.g., ******@company.com)?

    What is the exact error message the Sender receives when they try to email your address?

    Try sending a test email from another account of yours to the affected email address.

    If you receive any bounce-back error message, please share the complete error message here.

    此答案是否有帮助?

    0 个注释 无注释

  2. davidw 15,965 信誉分
    2026-09-09T10:55:23.9433333+00:00

    是Outlook.com邮箱,无法接收邮件么?

    在网页浏览器的地址栏,复制粘贴网页地址:support.microsoft.com/contactus

    联系Microsoft支持,他们提供聊天服务。

    此答案是否有帮助?


你的答案

提问者可以将答案标记为“已接受”,审查方可以将答案标记为“已推荐”,这有助于用户了解答案是否解决了提问者的问题。