OneNote closes after waking Windows 11 laptop from sleep

Question

OneNote closes after waking Windows 11 laptop from sleep

ping 0

I am using Microsoft OneNote for Microsoft 365 on Windows 11. Every time I close my laptop lid, the system enters S3 sleep. After waking up, OneNote is no longer running, and I have to restart it with the help of "FixOne.exe". There is no ONENOTE.EXE crash entry in the Event Viewer. Other applications appear normal — they keep running after waking up. What could cause OneNote to be terminated during sleep/resume? What should I do to prevent it?

0 个注释

1 个答案

你的答案

Answer 1

Please note that this is Chinese Q&A Forum, any threads should be posted in Chinese. However, I will still provide an answer in English based on your initial response.

Hello @ping

OneNote should remain open when Windows resumes from sleep. Since there is no ONENOTE.EXE crash event, it may be exiting normally or being terminated by another process, such as an add-in, security utility, device-management tool, or “FixOne.exe” itself.

Please try these steps:

Update OneNote through File > Account > Update Options > Update Now.

Press Windows + R, enter onenote /safe, and then test another sleep/resume cycle. Safe Mode helps identify whether an add-in or extension is involved.

Temporarily disable “FixOne.exe” and other third-party startup utilities, then test again.

Check Reliability Monitor by searching for “View reliability history,” as it may record an application termination that Event Viewer does not clearly show.

Repair Microsoft 365 from Settings > Apps > Installed apps > Microsoft 365 > Modify. Try Quick Repair, followed by Online Repair if necessary.

If the problem remains, perform a clean boot to isolate conflicting background software. Microsoft documents that a clean boot starts Windows with only essential drivers and startup programs for this purpose.

Also check the laptop manufacturer’s website for current BIOS, chipset, and graphics drivers, since the issue occurs specifically during S3 resume. Avoid deleting the OneNote cache unless all notebooks are fully synchronized and backed up.

Hope this helps, please feel free to let me know if you need further assistance

If the answer is helpful, please click "Yes". If you have extra questions about this answer, please click "Comment".

Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.