Microsoft account suddenly says it doesn't exist, and I cannot access my OneDrive files

CH O 0 信誉分
2026-08-22T11:34:15.3866667+00:00

My personal Microsoft account suddenly stopped working.

Microsoft now says that the account does not exist when I try to sign in. However, the same account is still shown as a Microsoft account in Windows Settings, and Microsoft Office still shows it under my account.

OneDrive Personal is also still connected to this account on my PC, but it now shows “OneDrive isn't connected” and asks me to re-enter my credentials.

I have many important OneDrive files that are “Available when online” (cloud icon). I can still see the filenames in File Explorer, but I cannot open them because OneDrive is no longer connected.

I have already tried the Microsoft Account Sign-in Helper, but it could not resolve the problem.

I would like to know whether my original Microsoft account has been disabled, deleted, or had its sign-in alias changed, and how I can recover access to the original account and OneDrive data.

I do not want to create a new Microsoft account using the same email address because I am concerned that it will not be connected to my existing OneDrive data.

Please advise how I can escalate this to Microsoft Account / OneDrive support.

Microsoft 365 和 Office | OneDrive | 其他 | Windows
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  1. davidw 16,740 信誉分
    2026-08-22T12:04:23.5333333+00:00

    使用如下的“账户恢复申请”表单,来尝试恢复账户。

    https://account.live.com/acsr

    重要提示:账户恢复表单只有在未开启两步验证时才能使用。

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  2. GsN5034 - IA 79,830 信誉分 独立顾问
    2026-08-23T02:35:40.46+00:00

    你好,感谢你联系Microsoft问答。

    如果有以下情况,您可能会收到此错误:

    • 您的账户已被攻破或入侵。黑客可能已经入侵了你的账户,并删除了与其关联的邮箱地址(别名)。
    • 您的账户可能因未使用而被删除。

    既然你最近登录了Windows电脑和OneDrive,这强烈表明你的账户可能遭到入侵。

    首先,打开无痕或私密浏览窗口,尝试再次登录你的账户。

    https://account.microsoft.com/

    如果你收到同样的错误信息,可以使用Microsoft的账户恢复工具来处理被黑账户。该工具将引导您完成必要步骤,或引导您访问Microsoft在线聊天支持。

    如何恢复遭到黑客攻击或受到威胁的 Microsoft 帐户

    或者,你也可以尝试通过Xbox使用恢复表单。上述标准恢复表可能无法使用,填写时可能会显示同样的错误。

    恢复Microsoft帐户

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