iOS Copilot “Auto-thinking” times out with error “Sorry, I’m having trouble responding right now…”

Question

iOS Copilot “Auto-thinking” times out with error “Sorry, I’m having trouble responding right now…”

Suxi 0

Subject: [BUG] iOS Copilot “Auto-thinking” times out with error “Sorry, I’m having trouble responding right now…” Issue Description: The “Auto-thinking” mechanism in the iOS Copilot App is consistently failing and timing out. Steps to reproduce / Behavior:

Send a prompt to Copilot in the iOS app (default mode, NOT “Deep Think”).
The app gets stuck on “Thinking…” / loading for a long time.
Eventually, it fails and displays the error message: “Sorry, I’m having trouble responding right now. Let’s try again in a bit.” (Chinese UI: 很抱歉，我当前在响应请求时遇到问题。让我们稍后再试一次。)
Switching between Wi-Fi and mobile data does not fix this, indicating a server-side timeout or API issue with the auto-reasoning module on iOS. Expected Outcome: Please investigate the backend response and timeout limits for the iOS “Auto-thinking” process to fix these failures. Device Info:
- OS: iOS (iPhone)
App Version: Latest

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Answer 1

Lucus-V 13,895 Microsoft 外部员工审查方

Hi Suxi,

Please note that this is Microsoft Q&A forum for Chinese region. However, you have posted this thread in English, so I will respond in English also.

To help narrow down the root cause, could you please confirm:

Whether the issue occurs with all prompts or only specific prompts.
Whether the same prompt works in Copilot on the web.
Your Copilot app version and iOS version.

As an initial troubleshooting step, please also try:

Updating the Copilot app to the latest version available in the App Store.
Signing out of Copilot and signing back in.
Reinstalling the Copilot app.
Testing with Auto-thinking disabled (if available) to determine whether the issue is specific to the reasoning workflow.

I'm looking forward to your update.

Suxi 0 信誉分

2026-08-12T08:54:24.8633333+00:00

Hi, thanks for your reply. Here is more detailed information:

1. I have tried all troubleshooting steps :

• Updated to the latest version (30.0.440810002)

• Uninstalled and reinstalled the app

• Logged out and logged back in

• The same issue happens on Copilot Web. I even tried a different account on the web and it still fails.

2. Details about the bug:

• Duration: For 3-4 days already.

• Trigger: It happens to any prompt that triggers Auto-thinking. It is NOT about specific prompts. It is the Auto-thinking feature itself (not the manual Think Deeper button，and not Quick Answer).

• Symptom: It gets stuck at "Auto-thinking..." for a long time and then finally shows "很抱歉，我当前在响应请求时遇到问题。让我们稍后再试一次。—" with no answer.

My environment:

• Copilot App Version: 30.0.440810002

• iOS Version: iOS 26.5.2

Could you please escalate this to the product team? Thank you so much!
Lucus-V 13,895 信誉分 Microsoft 外部员工审查方

2026-08-12T16:19:57.2433333+00:00
Hi Suxi,

I really wish I could assist you directly on this issue. However, the behavior you're experiencing is tied to back‑end systems and service functionality, and unfortunately, we don't have the authority or access required to investigate or make changes at that level.

Please note that this is a user-to-user support forum. Moderators, contributors including external Microsoft employees cannot directly intervene in Microsoft product features or access back-end systems. Our role is limited to providing technical guidance on reported issues, requests, or ideas.

Given these limitations, the most appropriate avenue for product changes or feature requests is to:

Send feedback through Copilot menu: ••• > Send feedback.

Microsoft Support.

Send feedback to Microsoft with the Feedback Hub app.

Thank you for your understanding, and I hope the support team can resolve this for you soon.