Unable to register an Individual Microsoft Edge extension developer account - Something went wrong

Question

Unable to register an Individual Microsoft Edge extension developer account - Something went wrong

aixie shen 0

Hello,

I am trying to register an Individual developer account for the Microsoft Edge Extensions program in Partner Center.

I am using a personal Microsoft account, not a work or school account. I selected the Individual account type and entered my real country/region and contact information.

However, after submitting the registration form, Partner Center repeatedly displays:

"Something went wrong. Please try again, if the problem persists please contact Microsoft support."

Correlation IDs:

[PII Removed]
[PII Removed]

Environment:

Program: Microsoft Edge Extensions
Account type:[PII Removed]
Publisher display name:[PII Removed]
Operating system: Windows
Browser: Microsoft Edge
Date:[PII Removed]
Time zone:[PII Removed]

I have already tried:

Signing out and signing in again.
Using Microsoft Edge InPrivate mode.
Clearing cookies and browser cache.
Disabling browser extensions and VPN.
Confirming that I am using a personal Microsoft account.
Submitting the registration again.

The error still occurs and generates a new Correlation ID each time.

Could the Microsoft Edge Extensions or Partner Center team please inspect the backend logs using these Correlation IDs and check whether my enrollment is stuck or requires a manual reset?

Please let me know how I can complete the Individual developer enrollment.

Thank you.

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1 个答案

你的答案

Answer 1

Please refrain from posting your personal information here in this public forum for your privacy and security.

Also note that this is ZN-CN forum, all thread should be posted in Chinese, but I will still use English for your case today.

Hi aixie shen

Based on your description, this appears to be a Partner Center enrollment issue rather than a browser or account issue. The Microsoft Edge Extensions team is the only group that can investigate the backend logs associated with your Correlation IDs. Similar registration failures have required Partner Center-side investigation or fixes.

Sign in to Partner Center: Partner Center and check Account Settings > Programs > Microsoft Edge for any enrollment status or actions required.

When contacting support, include:

Correlation IDs
Date/time of the failed attempts
Publisher display name
Account type
Confirmation that you are using a personal Microsoft account

Also double-check that all required address fields, including any State/Province field, are completed exactly as accepted by Partner Center.

Hope you'll get this sorted out!