在 Windows 10 上的 Microsoft Edge 中管理配置文件和同步
https://www.youtube.com/watch?v=SYNmvoQl9VE
微软社区的工程师你们好,
我在使用最新的 Windows 11 预览版系统时遇到了极其严重的 Edge 浏览器同步故障,该问题直接导致 Copilot 网页版无法保持登录状态,每次重启浏览器都必须手动重新登录。
核心故障现象: 在 edge://sync-internals 诊断页面中,我发现同步引擎长期卡在初始化阶段:
MSA 账户密钥状态: 明确显示 “Download Key Result: Fail”。
传输状态 (Transport State): 始终无法进入稳定的 Active 状态。
同步类型: 书签、密码、设置等所有类型均显示为 “Not Running”。
环境信息:
主操作系统: Windows 11 专业版 (版本 25H2,内部版本 26200.8246)
Edge 版本: 147.0.3912.60 (正式版本, 64 位)
排除环境: 我已在 VMware 虚拟机中安装 Windows 10 1909 版本进行了对比测试,发现该问题在旧版本系统中同样存在,说明这并非单一系统的损坏。
已尝试的修复动作:
执行过多次 Edge 云端同步重置 (Reset Sync)。
彻底卸载并从官网下载最新版 Edge 进行重装。
清理了本地 %localappdata% 下的所有 Edge 用户数据和 Sync Data 缓存。
更换了不同的网络环境,但 MSA 密钥下载失败的问题依然顽固存在。
在如此高版本的 Windows 11 系统中,Edge 却无法从服务器获取同步密钥,导致单点登录(SSO)失效,这显然是一个深层的账户验证 Bug。请问该如何强制重置 MSA 密钥分发路径?
期待回复,谢谢!
Hi Microsoft Support,
I am reporting a critical sync failure in Microsoft Edge that prevents Copilot from maintaining a persistent session. Despite checking "Keep me signed in," I am forced to manually log in every time the browser restarts.
Diagnostic Evidence (edge://sync-internals):
Transport State: Stuck in "Initializing" or unstable "Active" mode.
Type Info: All sync categories (Bookmarks, Passwords, etc.) are in the "Not Running" state.
System Details:
Primary OS: Windows 11 Pro (Version 25H2, Build 26200.8246)
Edge Version: 147.0.3912.60 (Official build, 64-bit)
Comparative Testing: I have reproduced this exact behavior in a clean VMware environment running Windows 10 1909, suggesting this is a widespread MSA key retrieval issue rather than a local OS corruption on a single machine.
Troubleshooting Performed:
Triggered "Reset Sync" from the cloud multiple times.
Clean re-installation of Edge using the latest installer.
Manually deleted local profile data and "Sync Data" folders.
Verified network connectivity; the issue persists regardless of the network environment.
It appears the sync engine is unable to fetch the necessary cryptographic keys from the MSA server, which subsequently breaks the SSO chain for Copilot. How can we force a re-provisioning of the MSA account keys for the sync engine on this specific build?
Looking forward to your technical guidance. Best regards.
在 Windows 10 上的 Microsoft Edge 中管理配置文件和同步