Hi 吴彦玲,
Your troubleshooting steps effectively cleared the standard Windows Update cache, but the update is likely trapped in a Component-Based Servicing loop. When an installation fails mid-process, Windows Server tracks the incomplete tasks in a specific file, forcing the operating system into a continuous restart cycle. You can break this loop by navigating to C:\Windows\WinSxS and locating the pending.xml file. Because the TrustedInstaller service heavily protects this directory, you will need to right-click the file, adjust the security properties to take ownership, and grant your administrator account full control. Once you have permissions, renaming the file to pending.old will safely neutralize the stuck boot instructions without deleting system history.
Even with the file system cleared, the graphical interface might still cache the restart notification in the system registry. You can resolve this by opening the Registry Editor and navigating to HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\WindowsUpdate\Auto Update to locate the RebootRequired subkey. Deleting this specific subkey severs the notification link and clears the persistent alert from your server dashboard. Checking the nearby HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Component Based Servicing path for RebootPending or RebootInProgress keys and deleting them will also ensure the system's internal servicing queue is completely flushed.
Since your system file checker command did not resolve the issue, there is a strong chance of underlying corruption in the server component store preventing the patch from applying. You should open an elevated Command Prompt and execute DISM /Online /Cleanup-Image /RestoreHealth so the system can fetch healthy replacement files directly from Microsoft servers to repair the core image. Once the repair completes and you restart the server, you can bypass the local update agent entirely by downloading the standalone installer for your specific patch directly from the Microsoft Update Catalog.
Hope this answer brought you some useful information. If it did, please hit “accept answer”. Should you have any questions, feel free to leave a comment.
VP