Account region verification error, received an email about the cn domain, need to switch to a global business account.

zhijierongxing 1 信誉分
2026-02-27T09:55:14.49+00:00

Dear Microsoft Partner Center Support Team,

I am writing to report an issue with my partner account regarding the Hardware program and driver submission.

Issue Description:

I have successfully enrolled in the Hardware program in the Microsoft Partner Center.

Inside the Hardware program, the status of my hardware shows as "Active" .

However, on the main Partner Center Dashboard, I cannot see the Hardware option (or the specific menu for driver submission) to submit my driver for signing.

I suspected it might be due to an unverified email. When I clicked the verification link from my email, it redirected me to a ".cn" domain login page. When I entered my account, I received an error stating that the "domain does not exist" .

My Request: I believe my account might be incorrectly associated with the China region (operated by 21Vianet), but I need to operate under the global commercial business account to access the Hardware dashboard. Could you please help switch my account to the global commercial business environment so I can proceed with the hardware driver submission?

I have attached a screenshot of the email redirecting to the ".cn" domain for your reference.

Thank you for your assistance.

开发人员技术 | C++
开发人员技术 | C++

一种通用的高级编程语言,作为 C 编程语言的扩展而创建,除了用于低级别内存操作的功能外,还具有面向对象、泛型和功能性等特点。

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  1. Canyu Liu 165 信誉分 学生大使
    2026-02-28T06:30:13.8833333+00:00

    Hi zhijierongxing,

    The Hardware Program in Partner Center is operated entirely in the global commercial environment, and account verification for Partner Center is handled by Microsoft’s global systems. It is not managed by the 21Vianet (China) cloud.

    Please open a support ticket directly from Partner Center so the global team can investigate and fix your account:

    Partner Center

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