Dear Microsoft Partner Center Support Team,
I am writing to report an issue with my partner account regarding the Hardware program and driver submission.
Issue Description:
I have successfully enrolled in the Hardware program in the Microsoft Partner Center.
Inside the Hardware program, the status of my hardware shows as "Active" .
However, on the main Partner Center Dashboard, I cannot see the Hardware option (or the specific menu for driver submission) to submit my driver for signing.
I suspected it might be due to an unverified email. When I clicked the verification link from my email, it redirected me to a ".cn" domain login page. When I entered my account, I received an error stating that the "domain does not exist" .
My Request: I believe my account might be incorrectly associated with the China region (operated by 21Vianet), but I need to operate under the global commercial business account to access the Hardware dashboard. Could you please help switch my account to the global commercial business environment so I can proceed with the hardware driver submission?
I have attached a screenshot of the email redirecting to the ".cn" domain for your reference.
Thank you for your assistance.