Question regarding the Employment Verification failure during the WHQL signature application

Question

Question regarding the Employment Verification failure during the WHQL signature application

xiaoshan 5

I submitted my personal information but it was rejected.

Where can I find the specific reason for the rejection?

Can I modify and re‑upload the documents, and if so,

where can I upload them to continue the process?

Thank you very much.

Moved from: System Center Operations Manager

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1 个答案

你的答案

Answer 1

Since you posted your question in English, I would like to reply in English for clarity.

Dear @xiaoshan,

Good day! Welcome to Microsoft Q&A forum!

Based on your description, I understand that your WHQL signature application failed at the Employment Verification stage after you submitted your personal information. You are looking to understand the specific reason for this rejection, and whether it is possible to update and re‑submit your employment verification documents. Additionally, you would like guidance on where to upload the revised documents in order to continue the verification process.

I sincerely apologize for the inconvenience caused by this issue.

According to the information available in your Partner Center Verification Summary, it appears that your application did not pass the Employment Verification step after your personal information was submitted. This can sometimes happen if the provided documents are incomplete, unclear, or do not fully meet the verification requirements. This does not necessarily indicate an issue with your eligibility, only that additional review or clarification may be needed.

用户的图像

Please visit the link provided to check if your information meet the latest requirement.

To get detailed guidance on the specific reason for the rejection and learn how to proceed, please select 'Get support' in the top-right area of the screen shown in the screenshot. From there, follow the on‑screen steps to contact Microsoft Support.

A support representative will be able to review your case, explain what needs to be updated, and guide you on how to re‑submit the required employment verification documents if applicable.

For more information, you could refer to this article: Get help and contact support in Partner Center

Kindly let me know when there are updates or if you need further assistance.

Thank you for your time and patience.

If you have extra questions about this answer, please click "Comment".

Note: Please follow the steps in [our documentation] to enable e-mail notifications if you want to receive the related email notification for this thread.

xiaoshan 5 信誉分

2026-03-05T07:50:07.7466667+00:00

Thank you very much. I followed your instructions and got the reply shown in the picture below. I still don’t know what caused the problem. Is there something wrong with the company materials I submitted, or is it because the company name I used in the application is in Chinese while the digital signature is in English?
匿名

2026-03-05T09:18:27.4+00:00

Dear @xiaoshan,

Thank you for sharing the update and the screenshot.

Regarding your questions:

There is no indication in the message that the rejection is caused by the company materials being in Chinese or by the digital signature being in English.

In most rejected cases, the issue is related to information mismatch (for example, the primary contact email domain not exactly matching the company domain in the Legal Profile, or submitted documents not matching the legal business details exactly), rather than the language used.

At this stage, the only way to confirm the exact reason for rejection, and be advised whether you can update and re‑upload documents is to contact Partner Center Support directly using the 'Get support' option in the notice message or Get help and contact support in Partner Center. This routes your case to the verification team, who can review your submission and tell you precisely what needs to be corrected or re‑submitted.

Thank you for your kindness and patience!