我用电话号码注册的账户,重置密码时显示无法用此方法验证

熙 lin 5 信誉分
2025-12-04T07:00:11.2533333+00:00

我的账号修改密码后无法登陆,然后重新设置,因更改密码过多。后面忘记PIN码,无法通过重置密码找回密码。提交表单说我提供的资料不够,不能给我解决。请微软的客服看到,麻烦解决一下,这样真的很耽误事,强烈建议给一个给我们反馈问题的地方。

Microsoft 365 和 Office | Microsoft Family Safety | 其他 | Windows
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  1. Darhyl Amizola 50,115 信誉分 独立顾问
    2025-12-04T07:50:17.92+00:00

    Hey there! Nice to meet you!

    You mentioned: "I can't log in after changing my account password, and then set it up again because I changed my password too much. If you forget the PIN code later, you cannot retrieve the password by resetting the password."

    The error message you mentioned, and since you were able to reset your password, yet the issue persists, these are indications that the account is temporarily blocked due to the system detecting unusual activity.

    Kindly perform these steps to resolve this error:

    1. Perform a password reset using an InPrivate window or Incognito. Also, try using different devices and network services.
    2. Wait 24 hours to perform a password reset, but please ensure that you do not sign in or reset the password within that timeframe, as this may reset the lock cooldown.
    3. If it doesn't work after 24 hours, try waiting exactly 48 hours before resetting the password

    You may check this link regarding account blocks for reference: https://support.microsoft.com/account-billing/troubleshooting-verification-code-issues-409090c4-92b5-42b9-8ae6-bcc97e62fc48#:~:text=If%20you%20received%20a%20Microsoft%20verification%20code%20that%20you%20did#:~:text=If%20you%20received%20a%20Microsoft%20verification%20code%20that%20you%20did

    Thank you for your understanding! Please feel free to let me know if you need anything else.

    Best regards,

    Darhyl

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