PowerPoint Android 20192版本打开一个超过400M大尺寸文件出现闪退。

匿名
2023-01-18T05:22:11+00:00

1、Android 13 版本，powerpoint 16.0.15928.20192

2、打开一个尺寸很大的ppt文件，放映模式翻页，100%出现闪退

3、错误Log

Process: com.microsoft.office.powerpoint
PID: 23060
UID: 10228
Frozen: false
Flags: 0x30f83e44
Package: com.microsoft.office.powerpoint v2004272115 (16.0.15928.20192)
Foreground: Yes
Process-Runtime: 90900
Build: Lenovo/TB570FU_PRC/TB570FU:13/TP1A.220624.014/15.0.401:user/release-keys
Loading-Progress: 1.0
Dropped-Count: 0

*** *** *** *** *** *** *** *** *** *** *** *** *** *** *** ***
Build fingerprint: 'Lenovo/TB570FU_PRC/TB570FU:13/TP1A.220624.014/15.0.401:user/release-keys'
Revision: '0'
ABI: 'arm64'
Timestamp: 2023-01-12 11:23:27.869600082+0800
Process uptime: 90s
Cmdline: com.microsoft.office.powerpoint
pid: 23060, tid: 23060, name: fice.powerpoint  >>> com.microsoft.office.powerpoint <<<
uid: 10228
tagged_addr_ctrl: 0000000000000001 (PR_TAGGED_ADDR_ENABLE)
pac_enabled_keys: 000000000000000f (PR_PAC_APIAKEY, PR_PAC_APIBKEY, PR_PAC_APDAKEY, PR_PAC_APDBKEY)
signal 6 (SIGABRT), code -6 (SI_TKILL), fault addr --------
Abort message: 'terminating with uncaught exception of type std::out_of_range: vector'
    x0  0000000000000000  x1  0000000000005a14  x2  0000000000000006  x3  0000007fee14b6d0
    x4  736f646277641f73  x5  736f646277641f73  x6  736f646277641f73  x7  7f7f7f7f7f7f7f7f
    x8  00000000000000f0  x9  0000007a6a8fe9e0  x10 0000000000000001  x11 0000007a6a93f5e0
    x12 0000007a7c48e020  x13 000000007fffffff  x14 0000000000084ebc  x15 0000000436834414
    x16 0000007a6a9acd58  x17 0000007a6a988120  x18 0000007a7b7a0000  x19 0000000000005a14
    x20 0000000000005a14  x21 00000000ffffffff  x22 0000007fee14b800  x23 0000007fee14b840
    x24 0000007fee14b920  x25 0000007fee14b868  x26 0000007a7b197000  x27 0000000000000002
    x28 0000007fee14c350  x29 0000007fee14b750
    lr  0000007a6a9300c8  sp  0000007fee14b6b0  pc  0000007a6a9300f4  pst 0000000000001000
backtrace:
  NOTE: Function names and BuildId information is missing for some frames due
  NOTE: to unreadable libraries. For unwinds of apps, only shared libraries
  NOTE: found under the lib/ directory are readable.
  NOTE: On this device, run setenforce 0 to make the libraries readable.
  NOTE: Unreadable libraries:
  NOTE:   /data/data/com.microsoft.office.powerpoint/files/data/applibs/libc++_shared.so
  NOTE:   /data/data/com.microsoft.office.powerpoint/files/data/commonlibs/16015928201927/libmso20android.so
  NOTE:   /data/data/com.microsoft.office.powerpoint/files/data/commonlibs/16015928201927/libmsoandroid.so
      #00 pc 00000000000530f4  /apex/com.android.runtime/lib64/bionic/libc.so (abort+164) (BuildId: b88c9224e813f06643d968bdc3c067f8)
      #01 pc 00000000000d1cc0  /data/data/com.microsoft.office.powerpoint/files/data/applibs/libc++_shared.so
      #02 pc 00000000000d1e74  /data/data/com.microsoft.office.powerpoint/files/data/applibs/libc++_shared.so
      #03 pc 00000000000e6b74  /data/data/com.microsoft.office.powerpoint/files/data/applibs/libc++_shared.so
      #04 pc 00000000000e6b0c  /data/data/com.microsoft.office.powerpoint/files/data/applibs/libc++_shared.so
      #05 pc 00000000009e6450  /data/data/com.microsoft.office.powerpoint/files/data/commonlibs/16015928201927/libmsoandroid.so
      #06 pc 0000000000e95e68  /data/data/com.microsoft.office.powerpoint/files/data/commonlibs/16015928201927/libmsoandroid.so
      #07 pc 0000000000e99298  /data/data/com.microsoft.office.powerpoint/files/data/commonlibs/16015928201927/libmsoandroid.so
      #08 pc 0000000000e99164  /data/data/com.microsoft.office.powerpoint/files/data/commonlibs/16015928201927/libmsoandroid.so
      #09 pc 0000000000ebc58c  /data/data/com.microsoft.office.powerpoint/files/data/commonlibs/16015928201927/libmsoandroid.so
      #10 pc 0000000000333718  /data/data/com.microsoft.office.powerpoint/files/data/commonlibs/16015928201927/libmso20android.so
      #11 pc 00000000003343cc  /data/data/com.microsoft.office.powerpoint/files/data/commonlibs/16015928201927/libmso20android.so
      #12 pc 00000000004b6204  /data/data/com.microsoft.office.powerpoint/files/data/commonlibs/16015928201927/libmso20android.so
      #13 pc 00000000003343cc  /data/data/com.microsoft.office.powerpoint/files/data/commonlibs/16015928201927/libmso20android.so
      #14 pc 00000000003462a0  /data/data/com.microsoft.office.powerpoint/files/data/commonlibs/16015928201927/libmso20android.so
      #15 pc 000000000034fcf0  /data/data/com.microsoft.office.powerpoint/files/data/commonlibs/16015928201927/libmso20android.so
      #16 pc 000000000034f81c  /data/data/com.microsoft.office.powerpoint/files/data/commonlibs/16015928201927/libmso20android.so
      #17 pc 0000000000018224  /system/lib64/libutils.so (android::Looper::pollInner(int)+1060) (BuildId: 10aac5d4a671e4110bc00c9b69d83d8a)
      #18 pc 0000000000017da0  /system/lib64/libutils.so (android::Looper::pollOnce(int, int*, int*, void**)+112) (BuildId: 10aac5d4a671e4110bc00c9b69d83d8a)
      #19 pc 000000000016073c  /system/lib64/libandroid_runtime.so (android::android_os_MessageQueue_nativePollOnce(_JNIEnv*, _jobject*, long, int)+44) (BuildId: c897a6aa33aaf618252c14b5a54457da)
      #20 pc 00000000001db094  /system/framework/arm64/boot-framework.oat (art_jni_trampoline+116) (BuildId: 54cf316f1f2681f70989421a749e657bd7825a03)
      #21 pc 00000000005a93e4  /system/framework/arm64/boot-framework.oat (android.os.MessageQueue.next+388) (BuildId: 54cf316f1f2681f70989421a749e657bd7825a03)
      #22 pc 00000000005a6188  /system/framework/arm64/boot-framework.oat (android.os.Looper.loopOnce+104) (BuildId: 54cf316f1f2681f70989421a749e657bd7825a03)
      #23 pc 00000000005a6074  /system/framework/arm64/boot-framework.oat (android.os.Looper.loop+580) (BuildId: 54cf316f1f2681f70989421a749e657bd7825a03)
      #24 pc 00000000003762a4  /system/framework/arm64/boot-framework.oat (android.app.ActivityThread.main+1364) (BuildId: 54cf316f1f2681f70989421a749e657bd7825a03)
      #25 pc 0000000000210c00  /apex/com.android.art/lib64/libart.so (art_quick_invoke_static_stub+576) (BuildId: ddb65a0ad7a10ff0118559561179de09)
      #26 pc 0000000000279e1c  /apex/com.android.art/lib64/libart.so (art::ArtMethod::Invoke(art::Thread*, unsigned int*, unsigned int, art::JValue*, char const*)+236) (BuildId: ddb65a0ad7a10ff0118559561179de09)
      #27 pc 0000000000621054  /apex/com.android.art/lib64/libart.so (_jobject* art::InvokeMethod<(art::PointerSize)8>(art::ScopedObjectAccessAlreadyRunnable const&, _jobject*, _jobject*, _jobject*, unsigned long)+1396) (BuildId: ddb65a0ad7a10ff0118559561179de09)
      #28 pc 00000000005a22e0  /apex/com.android.art/lib64/libart.so (art::Method_invoke(_JNIEnv*, _jobject*, _jobject*, _jobjectArray*)+48) (BuildId: ddb65a0ad7a10ff0118559561179de09)
      #29 pc 000000000009a148  /system/framework/arm64/boot.oat (art_jni_trampoline+120) (BuildId: d4244adc141b70c1f3f3c5e03e356ec46a43d525)
      #30 pc 00000000008aacf0  /system/framework/arm64/boot-framework.oat (com.android.internal.os.RuntimeInit$MethodAndArgsCaller.run+144) (BuildId: 54cf316f1f2681f70989421a749e657bd7825a03)
      #31 pc 00000000008b51ac  /system/framework/arm64/boot-framework.oat (com.android.internal.os.ZygoteInit.main+3500) (BuildId: 54cf316f1f2681f70989421a749e657bd7825a03)
      #32 pc 0000000000210c00  /apex/com.android.art/lib64/libart.so (art_quick_invoke_static_stub+576) (BuildId: ddb65a0ad7a10ff0118559561179de09)
      #33 pc 0000000000279e1c  /apex/com.android.art/lib64/libart.so (art::ArtMethod::Invoke(art::Thread*, unsigned int*, unsigned int, art::JValue*, char const*)+236) (BuildId: ddb65a0ad7a10ff0118559561179de09)
      #34 pc 0000000000621890  /apex/com.android.art/lib64/libart.so (art::JValue art::InvokeWithVarArgs<art::ArtMethod*>(art::ScopedObjectAccessAlreadyRunnable const&, _jobject*, art::ArtMethod*, std::__va_list)+448) (BuildId: ddb65a0ad7a10ff0118559561179de09)
      #35 pc 0000000000621e3c  /apex/com.android.art/lib64/libart.so (art::JValue art::InvokeWithVarArgs<_jmethodID*>(art::ScopedObjectAccessAlreadyRunnable const&, _jobject*, _jmethodID*, std::__va_list)+92) (BuildId: ddb65a0ad7a10ff0118559561179de09)
      #36 pc 0000000000509b08  /apex/com.android.art/lib64/libart.so (art::JNI<true>::CallStaticVoidMethodV(_JNIEnv*, _jclass*, _jmethodID*, std::__va_list)+664) (BuildId: ddb65a0ad7a10ff0118559561179de09)
      #37 pc 00000000000bdce8  /system/lib64/libandroid_runtime.so (_JNIEnv::CallStaticVoidMethod(_jclass*, _jmethodID*, ...)+120) (BuildId: c897a6aa33aaf618252c14b5a54457da)
      #38 pc 00000000000c9c54  /system/lib64/libandroid_runtime.so (android::AndroidRuntime::start(char const*, android::Vector<android::String8> const&, bool)+932) (BuildId: c897a6aa33aaf618252c14b5a54457da)
      #39 pc 0000000000002560  /system/bin/app_process64 (main+1280) (BuildId: 49ad4827ab1c2f851ee245d69f06be9f)
      #40 pc 000000000004b500  /apex/com.android.runtime/lib64/bionic/libc.so (__libc_init+96) (BuildId: b88c9224e813f06643d968bdc3c067f8)
Microsoft 365 和 Office | PowerPoint | 家庭版 | Android

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0 个注释

10 个答案

排序依据： 最早
非常有帮助 最新 最早
  1. 匿名
    2023-02-04T06:22:05+00:00

    感谢回复。

    1、我们用三星平板S8也是可以复现的，稍后给您提供复现的视频和Log，希望微软能分析下是不是可以解决。

    2、您试小米没问题，是否可以提供一下型号和Android的版本号？

    我们测试自己的设备和三星的设备均都是平板和Android 13.

    此答案是否有帮助?

    0 个注释
  2. 匿名
    2023-02-05T01:50:29+00:00

    您好，

    只有一页也能复现问题，说明这一页里某个内容存在兼容性问题，这种情况，您可以删除了这张幻灯片然后重新手动制作下，文字内容如果通过别的途径复制过来的，建议不保留格式的粘贴，然后再重新设定格式。

    此答案是否有帮助?

    0 个注释
  3. 匿名
    2023-02-05T13:15:47+00:00

    修复格式后可以解决问题，请问从你这里是否可以反馈给微软研发来解决PPT的这个bug呢？

    此答案是否有帮助?

    0 个注释
  4. 匿名
    2023-02-07T04:56:03+00:00

    您好，

    很高兴您的问题得到解决，

    我这边已经为您反馈了这个情况，不过更需要用户的反馈情况，您也可以参与进来，

    如果您发现了Office 移动端的常规软件缺陷 (Bug)，或者希望向我们分享功能建议，请进入 backstage 视图 (当您第一次打开允许您打开文件或创建新文件的应用程序时看到的视图），点击右上方的用户名，然后选择“设置”。 进入设置窗口后，向下滚动到底部，然后选择"发送反馈"。

    此答案是否有帮助?

    0 个注释
  5. 匿名
    2023-02-10T02:59:12+00:00

    Yujun 你好！

    我这边同样发现了这个问题。我的情况更为极端：

    1，笔记本电脑中创建一个空白PPT文件，仅仅添加一个两行的表格(table), 将表格中首列合并为一个单元格，保存文件。

    2，文件在PAD中（Android系统版本信息同Yifei Song描述）通过Android PowerPoint app (版本 16.0.16026.20116)打开文件，演示播放，PowerPoint app就会crash，报错信息和 Yifei Song描述的一样。

    异常文件连接：https://lenovobeijing-my.sharepoint.com/:p:/r/personal/wangwq14_lenovo_com/Documents/Work/SHARE/PPT_Crash_Table.pptx?d=wf47c242f096a456aabefd1c828726789&csf=1&web=1&e=Aa3Llb

    这是一个非常常见的操作，对用户影响很大，还请重视。

    另外，我尝试在中Android PowerPoint 做表格的 "合并单元格"操作，但是没有找到方法，Android版本的PPT不支持这个操作吗？

    期待您的答复，谢谢！

    此答案是否有帮助?

    0 个注释