Outlook for mac crashes when composing new email (including reply, forward)

Question

Outlook for mac crashes when composing new email (including reply, forward)

匿名

After launch or relaunch, the first email is fine. The second try would reliably crash Outlook. This happens after a system crash so perhaps some database is corrupted. Crash log:


Microsoft Error Reporting log version: 2.0

Error Signature:

Exception: EXC\_BAD\_INSTRUCTION

ExceptionEnumString: 2

Exception Code: 0XXXXXXXXXXX0011a8b1104)

Date/Time: 2024-08-19 11:47:34 +0000

Application Name: Microsoft Outlook

Application Bundle ID: com.microsoft.Outlook

Application Signature: OPIM

Application Bitness: x64

Application Version: 16.75.0.23070901

Crashed Module Name: WordMail

Crashed Module Version: 16.75.23070901

Crashed Module Offset: 0xXXXXXXXXXXXXX

Blame Module Name: WordMail

Blame Module Version: 16.75.23070901

UnsymbolicatedChecksum: 3AD7DXXXXXXXXXXXXXXXXXXXXB3CF39

Blame Module Offset: 0x00000000021d1118

StackHash: ef890f5412XXXXXXXX544c5\_arm

Application LCID: 1033

Extra app info: Reg=en Loc=0x0409

Build Type: Release

Crashed thread Stack Pointer: 0xXXXXXXXXX1ed0

Crashed thread: 0

Thread 0 crashed (0xf5888):

&lt; truncated due to length&gt;

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0 个注释

4 个答案

Answer 1

OS Information

Operating System: Mac OS X 12.6.7 (Build 21G651)

CPU: ARM64e, Logical CPU Count: 10

Physical Memory: 65536 MB

Device_model: MacBookPro18,2

Screen: 1728.000000 x 1117.000000, bitsPerPixel = 24, frame = 0.000000, 0.000000, 1728.000000, 1117.000000

CrashedApp_Virtual_Memory_Size_MB: 402673.000000

CrashedApp_Resident_Memory_Size_MB: 893.000000

CrashedApp_Memory_Footprint_MB: 522.000000

ErrorReportingDeviceUUID: 400BF289-F619-5260-83FB-4CD855374DC2

ErrorReportingUUID: BA2AA1FF-F316-4D94-9D06-4B6F4D5AA803

ULS UUID: 8CAEA754-C7CD-4337-A0B1-2872570F1489

CrashedLogSessionId: 8CAEA754-C7CD-4337-A0B1-2872570F1489

TimeFromLaunch: 0 hours, 0 minutes, 13 seconds

CrashedSessionDuration: 13

Total errors on this client: 68

Microsoft Application Information:

AudienceChannel: CC

PreviewEnabled: false

Audience: Production

SHSuffixKey_0: _arm

Tenant_Id: 35d8763c-d2b1-4213-b629-f5df0af9e3c3

AudienceGroup: Production

Answer 2

此响应已自动翻译。因此，可能存在语法错误或奇异的措辞。

嗨，金乔伊，

感谢你在 Microsoft 社区上与我们联系。

根据您的描述和版本号“16.75.23070901”，请尝试按照此官方文档更新最新的 Office for Mac 版本 Office for Mac 的更新历史记录 - Office 发行说明 |Microsoft Learn 并检查它是否会产生任何类型的不同结果。

此外，如果创建一个测试 Mac 用户帐户配置文件，则 Outlook for Mac 是否会获得相同的行为？

我希望上面提供的信息可以给出不同的结果方案。

如果我误解了您的担忧，请随时纠正我。

我非常感谢您的友好合作和宝贵的时间。

真诚地

瓦迪亚·达尔潘

Answer 3

Updating won't address the root cause because this did not happen before with the same version of the software. In certain cases relaunching Outlook through clear application data would resolve this bug for that session. If I suspect that there is some kind of corruption in Outlook database / user profile, is there any way to repair that?

Answer 4

Zhangliu 375

没有维修选项。此处无法确定根本原因。您的版本太旧了。您必须在Mac上更新最新版本的Outlook。因为 Microsoft 正在发布新版本以修复和改进产品问题。因此，您无法确定根本原因。

0 个注释