在联机服务中心查询到一台surface book2的设备状态是Scrap，而其他机器是Active，这两者是什么意思？

Hi, qilouis!

Thanks for reaching out to Microsoft Community and posting your concerns. For account/device warranty status concerns, please Contact Microsoft Support to get assisted by one of our advocates to check on this for you.

1.    Please make sure you are signed into your Microsoft Account when you go to that page above, then click Contact Support.

2.    A new window will pop-up showing the Microsoft Virtual Agent.

3.    Type Device statusthen press Enter.

4.    In the responses, click Noor None of the above until you get to another response that gives you an option to Talk to a person.

5.    Once you click Talk to a person, select Surface when asked for your product and hit Next.

6.    Select Warranty and service when asked for the issue and click Next.

7.    Still click on Next button when asked for a bit more info.

8.    You will be asked to register your Surface Book 2 (if not yet registered) or choose it (if already registered). 

9.    Kindly wait so that you will see an option for a callback. You may choose theChat option if available.

10.  Enter your phone number and confirm it.

11.  You should see a confirmation that your scheduled callback has been successful and a call will be made within the expected timeframe.

If you prefer to call and outside the US, please check this page to know the number for your country in our list of Global Customer Service phone numbers.

We hope this helps you out.

Kind regards,                                                                                                                  

Janette_Z

美国人首先标记为不可回复状态，这涉密吗？又是删除帖子，又是不可回复。他说的这些冠冕堂皇的步骤，实际鸟用，因为问了support，她们甚至看不到设备状态是否是active或者是scrap，只能看到是否在保，只有在维修中心用维修人员的账号才能看到其他信息，说明有内部人把这类报废的机器拿出来卖，再喷一下咸鱼，ceo在外面w小sang，里面就藏污纳垢让这么多人卖这类货，还不肯追究，说是私人交易，那为什么用芝麻信誉标注信誉极高，引人上当，后来才注意到这人注册了好几个账户，都是卖这类产品，消费委会不管，公安不管，咸鱼不管，chao，要微软说清楚，结果删帖禁止回复，想打官司让这类商场败类露原型都不可能，咸鱼****吧！希望国产软件替代窗口！

现在美国不删贴，但也没人回复，听说微软撤掉线下所以柜台，看样子反应速度会继续沉沦

谢谢，明白了！不过，美国微软还是继续第三次删帖，有什么渠道继续问？网络留言对话的小妹完全不知道，只有看看技术人员能回复不，但不知道渠道，求解？

Nope,说明档案上，就我看过的版本；电话技术支持只有90天；

保修期是一年。

原则上来说超过90天后的软件问题，微软可以不Support。

你好，我看到保修日期与技术支持日期不一致也是奇怪，想请文一下：是不是可以理解为出厂后3个月发现问题，就改成scrap，结束技术支持？