My Microsoft account email address has been changed and I can't access it.

Hello everyone,

I'm looking for advice from the community or a moderator because I believe my Microsoft account may have been compromised, and I'm unable to recover it.

I used this Microsoft account for Minecraft and had purchased several games with it:

Minecraft: Java & Bedrock Edition for PC, purchased with a bank card.

Minecraft Dungeons, purchased using gift card balance.

Minecraft Dungeons II, also purchased using gift card balance.

I spent my own money on these games, so losing access to the account also means losing access to my purchases.

What happened

On the day I lost access, I signed in to minecraftservershq.com using my Microsoft account. At around 6 PM (UTC+3), I left home. When I returned at around 10 PM, I discovered that I had been signed out and could no longer access my account.

When I tried to sign in, I noticed that the email address associated with the account appeared to have been changed to an Outlook address that resembles my Minecraft username. Microsoft now asks me to send a verification code to a masked address ending in @msaccountsafety.com (shown as something like fr*****@msaccountsafety.com). I don't recognize this address and cannot access it.

I have tried the official Microsoft account recovery form several times:

https://account.live.com/acsr

However, every attempt has been rejected because Microsoft says I haven't provided enough information to verify ownership.

Unfortunately, I experienced a similar situation with another account in the past and was unable to recover it. That makes this situation especially worrying.

What I've tried and what I need help with

I still have access to the original Gmail address I used with my Microsoft account. I may also be able to find purchase receipts and other information that could help establish ownership.

Does anyone know if there is another official way to report a compromised Microsoft account when the recovery form repeatedly fails? Can Minecraft Support investigate the stolen account or help verify my ownership of the Minecraft games I purchased?

I understand that account security is important, and I'm not asking anyone to bypass Microsoft's security measures. I just want to know what legitimate options remain when the recovery process doesn't work.

Any advice from someone who has experienced this or from a moderator would be greatly appreciated.

Thank you for reading.