Sorry to hear you're having trouble.
However, as this is an open forum I'm afraid no one would be able to help specifically with your issue. As for not receiving a response please check the junk/spam folder in your email in case it went there. If it comes back that you've not provided enough information you would need to fill it out again.
If you are able to recover your account or decide to open a new one I would like to recommend setting up Two Factor Authentication via the Security tab at https://account.microsoft.com. This will help to protect your account in the future.