Hello, I believe there is a problem with my Outlook.com account's Junk Email settings.

Question

Hello, I believe there is a problem with my Outlook.com account's Junk Email settings.

Anonim

I cannot remove ANY sender from my Blocked Senders list.

The problem is not specific to one email address. I have tried removing multiple different blocked senders, and every time I click Save, I receive the error:

“Your changes could not be saved. Something went wrong. Please try again later.”

The sender is removed temporarily, but after leaving or refreshing the page, it appears again.

I also tried making changes to the Safe Senders list, but I receive the same error there.

I have tested different browsers, but the issue persists.

Please investigate the server-side configuration of my Outlook.com account and fix the issue preventing changes to the Blocked Senders and Safe Senders lists from being saved.

Thank you.

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Answer 1

Lucus-V 13,485 Microsoft Harici Personeli Moderatör

Hi Emre Can Ermiş,

Thank you for posting your question.

Please note that this is the Microsoft Q&A forum for the Turkish region. However, since you submitted your question in English, I will respond in English to make communication easier.

From your description, I understand that you are unable to save changes to both the Blocked Senders and Safe Senders lists, and that removed entries reappear after refreshing the page. You also mentioned that the behavior occurs across multiple browsers.

To help narrow down the cause, could you please provide the following information?

How long has this issue been occurring, did it start recently, or has it been happening for several days or longer?
Does the issue occur when using an InPrivate/Incognito browser session?
Have you tested from a different device (for example, another PC or mobile phone)? If so, does the same behavior occur?
Are you able to make and save other Outlook.com settings changes, or is the problem limited to the Junk Email settings page?
Approximately how many entries do you currently have in your Blocked Senders and Safe Senders lists?

It is also possible that this is a temporary service-side issue affecting the saving of Junk Email settings. Before proceeding with more advanced troubleshooting, I would recommend waiting 24 to 48 hours and then testing again to see whether the issue resolves itself.

Please let us know the answers to the questions above, especially how long the problem has been occurring, and we will continue investigating with you.

Anonim

2026-09-04T01:23:01.04+00:00

The issue has been occurring for approximately 4 days. It started suddenly and has not been resolved since then.

I have tested it on multiple browsers, in InPrivate/Incognito mode, and on a different device. However, the same issue occurs in all cases.

Changes made to the Blocked Senders and Safe Senders lists cannot be saved. When I delete an address or add a new address, the changes disappear after refreshing the page, and the previous entries reappear.

Therefore, I do not believe the issue is related to my browser or device. It is most likely a server-side issue with Outlook.com regarding the saving of Junk Email settings.

Since the issue has been continuing for 4 days, I kindly ask you to check my account and the related settings on the server side.
Lucus-V 13,485 Saygınlık puanı Microsoft Harici Personeli Moderatör

2026-09-05T15:47:06.03+00:00

Hi Emre Can Ermiş,

Thank you for the update and for taking the time to perform those tests.

Based on the information you have provided, it appears that you have already completed the standard troubleshooting steps, including testing on multiple browsers, using InPrivate/Incognito mode, and trying a different device. The fact that the issue has persisted for approximately 4 days and that changes to both the Blocked Senders and Safe Senders lists are not retained after saving does suggest that the problem is unlikely to be related to your local browser or device.

Unfortunately, Microsoft Q&A moderators do not have access to Outlook.com consumer accounts or the ability to inspect or modify mailbox settings on the server side. As a result, we are unable to verify or repair account-specific configuration issues directly.

Given your findings, the most appropriate next step would be to contact Microsoft Support so that the relevant support team can review your account and investigate whether there is an issue affecting the saving of your Junk Email settings.

I understand this may not be the answer you were hoping for, especially after troubleshooting extensively on your own. Thank you for your patience and for providing such clear details about the issue.

I hope the support team will be able to investigate this further and help identify the underlying cause.