Babamın hotmail hesabını kurtaramıyorum

Question

Babamın hotmail hesabını kurtaramıyorum

Samet Servi 0

I am writing on behalf of my father, the owner of this account, to

request urgent help recovering access.

This is a long-standing account, actively used for more than 10 years. It is deeply tied to our family's daily life — banking notifications, a registered company, and years of personal correspondence.
We have lost access for approximately one year. Two-factor authentication was never enabled on this account.
The recovery email on file ([Removed PII]@hotmail.com) is also inaccessible to us, and verification codes appear to be sent there, which we cannot retrieve.
We also attempted recovery through a related address we may have used in the past, but no codes arrive there either.
We have submitted the standard recovery form many times and honestly cannot recall the exact answers expected each time — it has become very difficult to know what further proof is needed.
We are fully willing to provide identity documents or any personal verification required, in whatever secure way you prefer.
We still have partial access to older emails (archived locally on a device, up to September 2024) which we can use as supporting evidence of ownership if needed.
This account means a great deal to us, and we would really like to continue using Outlook rather than switching to another provider after all these years.

We understand the review process takes time, and we truly appreciate

any help a human agent can offer. Thank you for your patience with us.

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Answer 1

Please note that this is Turkish Q&A Forum, any threads should be posted in Turkish. However, I will still provide an answer in English based on your initial response. Please note that our forum is a public platform, and we will modify your question to hide your personal information in the description. Kindly ensure that you hide any personal or organizational information the next time you post an error or other details to protect personal data.

Hello Samet Servi

I’m sorry your family has been dealing with this for so long.

Because this is a public Microsoft Community forum, moderators cannot access the account, review identity documents, change its recovery information, or manually restore access. Microsoft support agents are also unable to bypass account verification or send a password-reset link.

Please have the account owner retry the Microsoft account recovery form from a familiar device and location. Use the locally archived emails to provide exact previous subject lines and contacts and include any old passwords or original account information that can be remembered. Unsuccessful recovery requests may be retried up to two times per day.

If the listed verification methods are no longer accessible, use the Microsoft Sign-in Helper. A support agent cannot manually override the automated ownership checks.

Thank you for your understanding and time