![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(41.6, 13%, 14%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EHT%3C/text%3E%3C/svg%3E)
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(89.60000000000001, 72%, 18%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ESI%3C/text%3E%3C/svg%3E)
Hi,
I will walk through a few steps with you. Some of these are just to help figure out what is wrong, not to fix it right away. So if nothing changes after a step, that is normal. I will keep going until we solve it.
I will work with you on this issue.
#1: Please go to https://onedrive.live.com and sign in. Go to Files > Desktop. You should see your files.
#2:
Reinstall Onedrive again. Then,
- Click the OneDrive cloud icon in the taskbar (bottom-right corner, near the clock).
- Click the Gear icon (Settings), then select Settings.
- Go to the Sync and backup tab and click Manage backup.
- Toggle on the Desktop, Documents, and Pictures folders.
- Select all the files on the Desktop. Select Always keep on this device.
- You can then safely toggle off Desktop, and the files will remain.
I look forward to hearing from you to get the results of the troubleshooting.