Reinstalling New Outlook Update

Question

Reinstalling New Outlook Update

Kerim Ayvaz (DHL Supply Chain) 0

After starting the Outlook update, the power went out and my computer shut down during the installation phase. When I managed to turn it back on, I couldn't open the new Outlook interface again. How can I open it? The new Outlook interface is nowhere to be found. I can't switch from classic Outlook to new Outlook because it closes while installing.

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Kerim Ayvaz (DHL Supply Chain) 0 Saygınlık puanı

2026-06-30T08:30:52.69+00:00

update:

don't see Outlook(new)
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Kerim Ayvaz (DHL Supply Chain) 0 Saygınlık puanı

2026-06-30T08:30:52.69+00:00

update:

don't see Outlook(new)
Silindi

Bu yorum Kullanım Kurallarımızın ihlali nedeniyle silinmiştir. Yorum, işlem yapılmadan önce el ile bildirildi veya otomatik tespit yoluyla belirlendi. Daha fazla bilgi için lütfen Kullanım Kurallarımıza bakın.

Answer 1

I noticed this thread is on the Turkish Microsoft Q&A site, but your question is written in English, so I’ll continue assisting you in English. If you’d prefer Turkish, please let me know and I’ll be happy to switch.

Hi @Kerim Ayvaz (DHL Supply Chain)

Regarding your issue, it seems like the power loss during installation left the new Outlook in an incomplete state, which is why the toggle tries to finish installing and then closes. A more reliable fix is to install new Outlook directly from the Microsoft Store instead of using the toggle.

Install new Outlook from the Store:

Open the Microsoft Store (in your screenshot it shows as "Windows için Outlook" under Store that's the new Outlook)
Or go to the Outlook for Windows page: Outlook for Windows - Free download and install on Windows | Microsoft Store
Select Get/Install, or Open if it shows as already installed.
Launch it and sign back in to add your accounts.

If it still won't open, clear the leftover files from the interrupted install:

Close all Outlook windows and other Office apps.
Press Windows + R, type %localappdata%\Microsoft, and press Enter.
Delete the Olk and OneAuth folders (these rebuild automatically).
Restart your PC and try installing/opening new Outlook again.

It also helps to make sure Windows and the Microsoft Store are fully updated before retrying. In the meantime, your classic Outlook is still working normally, so you won't lose access to your mail while sorting this out.

If it doesn’t work as expected or you run into any issues, feel free to get back to me anytime. I’d be happy to take a closer look and work through it together with you if needed.

Thank you for your patience and cooperation.

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Kerim Ayvaz (DHL Supply Chain) 0 Saygınlık puanı

2026-06-30T09:47:56.4866667+00:00

Hi @Jess-Q , I hope you're doing well.

I can't do the first option because company rules prevent me from accessing the Microsoft Store. I followed the steps you described in the second option, using the run command to delete two files. However, after restarting my computer, nothing changed.
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Bu yorum Kullanım Kurallarımızın ihlali nedeniyle silinmiştir. Yorum, işlem yapılmadan önce el ile bildirildi veya otomatik tespit yoluyla belirlendi. Daha fazla bilgi için lütfen Kullanım Kurallarımıza bakın.
Jess-Q 12,795 Saygınlık puanı Microsoft Harici Personeli Moderatör

2026-06-30T10:34:53.9333333+00:00

Hi @Kerim Ayvaz (DHL Supply Chain),

Thanks for trying the suggested steps, and for sharing the screenshot. Based on what you’ve described, this is most likely due to organization‑level restrictions rather than an issue with the app itself.

Because these settings are managed by your company, they can’t be changed locally. Only your IT administrator can adjust the required policies or install the new Outlook on your device, so it would be best to reach out to your IT team and share these details so they can assist further.

Apologies that I couldn’t help further since this device is managed and restricted by your organization.

In the meantime, you can continue using classic Outlook, which isn’t affected by these restrictions.