My account recovert email is still not being delivered even though more than 72 hours have passed.

Hello, I have been unable to access my account ([Removed PII]@hotmail.com]) since April 27, 2026. This is an account I have used for years and it contains extremely important personal information. I was always logged into it on my phone, and two-step verification was enabled. One day, the account suddenly signed out from my phone by itself. After that, I started trying to reset my password. My phone number is still connected to the account, and SMS verification is the only two-step verification method linked to it. I followed the password recovery instructions correctly. Microsoft successfully sent the first verification code to my phone, and I entered it without any issue. However, during the second verification step, Microsoft attempted to send another code to the same phone number, but the code never arrived. I retried multiple times and eventually the account became locked. This situation is happening completely outside of my control. My phone number is active and working normally. After that, I requested account recovery emails, but even after more than 72 hours, I have not received any recovery email at all. I continuously check spam, junk, and every folder. If Microsoft can successfully send an SMS verification code to my phone, how is it possible that recovery emails are never delivered? At first, I thought there might be an issue with the Gmail addresses I entered as recovery contacts, so I changed the recovery contact to my work Outlook account instead. Still, no recovery emails are arriving. This situation has become extremely stressful. None of these issues are caused by me, and I absolutely need access to my account again. It is very upsetting to be unable to access my own account while all verification information still belongs to me. Please help me recover access to my account.