Purchase Region Error After Using VPN – Account Region Issue

Question

Purchase Region Error After Using VPN – Account Region Issue

Artin Hemmatirad 0

Hello,

I previously used a VPN for a short time. After that, I started receiving the following error when trying to purchase games:

“An incorrect region was detected. Please update your settings to complete the purchase.”

I have already:

Disabled and uninstalled the VPN

Restarted my computer and modem

Verified that my account region is set to Turkey

Checked my billing address (Turkey)

Cleared Microsoft Store cache

Updated Windows

However, the issue still persists on both Microsoft Store and the official website when trying to purchase games.

I believe my account may have been temporarily flagged for region verification.

Could you please check if there is any regional restriction or security lock on my account and reset it if necessary?

Thank you for your help.

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Answer 1

Kayece Jan Mae Amizola 16,765 Bağımsız Danışman

Hi,

Please try using another browser or use another device (where you used to log in to your account). Also, please try to switch to a different network, like mobile data. See if you can purchase now.

If the issue persists, please make sure that your payment method is updated. Please also try to use another card if possible.

If nothing works, please try using or adding PayPal as your payment method. Add your card there and see if you can purchase again.

If you need more assistance, please let me know.

Stay Safe.

Artin Hemmatirad 0 Saygınlık puanı

2026-03-14T09:40:39.1366667+00:00

Hi, thanks for your reply.

I tried everything you suggested: different browser, another device, and even mobile data instead of Wi-Fi. I also removed and re-added my payment method.

But I still get the same error: “Incorrect Region – You are trying to purchase from the wrong region.”

My Microsoft account region and billing address are both set to Turkey, and I’m currently in Turkey as well. I previously used a VPN , but it’s completely removed now.

Do you know anything else that might cause this? I’m not sure what else I can check.
Kayece Jan Mae Amizola 16,765 Saygınlık puanı Bağımsız Danışman

2026-03-17T05:00:24.5733333+00:00

Some users had the same issue as yours in Turkey. Users try to add another payment method besides the card as a workaround. Please try using PayPal as your payment method. You could add your card there. See if you could purchase.

I apologize for my late response.