The password reset request for the hacked account was sent to the wrong email address.

Göktuğ MYSTERİO Gülten 0 Saygınlık puanı
2026-01-26T17:32:49.5166667+00:00

My friend's account was hacked, and we reported it to Microsoft support, but there's a problem: even though it was PROVEN that the hacked account (the one with the altered information) belongs to us, the password reset email was still sent to the email address that was CHANGED? WHY? If it's proven that the account belongs to us, why is the password reset email still being sent to an email address that isn't ours? We need help with this. We can't log in to the account at all; it's been proven that the account belongs to us, but the email was still sent to the other party. Please help...

Account recovery request: 7096232040

Azure
Azure

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