OUTLOOK ACCOUNT reset password

Question

OUTLOOK ACCOUNT reset password

Ahmad Turkmani 20

hii, my account got banned so i have to reset my password. i have access to my 2 step authentecation methods (email and number). i can get my email code but when it comes to the second one (my number) it says Bu doğrulama yöntemi şu anda çalışmıyor. Lütfen başka bir yöntem deneyin.

I CANT GET ACCESS AND I NEED IT I HAVE IMPORTANT MAILS PLEASE HELP ME!!

i tried using edge and a private browser still same problem i need my account asap please

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Soru yazarı tarafından kabul edilen yanıt

Jade Ng 15,860 Microsoft Harici Personeli Moderatör

Uyarı: Bu Türkçe bir forumdur. Türkçe bir hata yazdığınızı fark ettim, bu yüzden bağlamı dikkate alarak Türkçe yanıt verdim. İngilizce iletişim kurmak isterseniz lütfen bana bildirin, sonraki yanıtlarımda İngilizce kullanacağım.

Merhaba @Ahmad Turkmani,

Sorunuzu Microsoft Soru-Cevap forumunda yayınladığınız için teşekkür ederiz!

Öncelikle, bu sorunun size yaşattığı hayal kırıklığı ve rahatsızlıktan dolayı içtenlikle özür dilerim.

Daha iyi yardımcı olabilmem için lütfen aşağıdaki bilgileri paylaşın:

Microsoft 365 İşletme hesabı (kuruluşunuz/okulunuz tarafından sağlanan) mı yoksa kişisel hesap mı kullanıyorsunuz?
Sorun Yeni Outlook'ta mı yoksa Klasik Outlook'ta mı ortaya çıkıyor?
Size daha iyi yardımcı olabilmem için lütfen yaşadığınız sorunun ekran görüntüsünü paylaşın.

Not: İlk yanıtımızın sorunu her zaman anında çözmediğini lütfen unutmayın. Ancak, yardımınız ve daha detaylı bilgilerle birlikte bir çözüm bulmak için çalışabiliriz.

Size yardımcı olmaya devam edebilmek için yanıtınızı bekliyorum.

Ahmad Turkmani 20 Saygınlık puanı

2026-01-05T12:12:00.03+00:00

im using personal account

the problem happens on my phone using outlook and on my pc too using the outlook app and microsoft edge.
Jade Ng 15,860 Saygınlık puanı Microsoft Harici Personeli Moderatör

2026-01-06T04:14:10.9066667+00:00
Dear @Ahmad Turkmani,

Thank you for your update! I will reply in English to make our communication clearer and easier for both of us.To proceed, please fill the Microsoft account recovery form on the link by providing accurate and complete required information: Recover your account

If the issue still persists, the best way to further troubleshoot it is to report it to the related team.

Go to https://support.microsoft.com/contactus

Choose Office > Get home support

Enter Office or your issue in general in the box below "We're here for you" then click "Get Help

Scroll down and click on Contact Support then log in to your personal Microsoft account If the account cannot be logged in, you can use another account or create a new account to execute

Select "Microsoft 365 and Office" in Products & Services, select "Technical Support" as a category, and click Confirm

Select "Chat in a web browser and support specialist" to enter the chat window Thank you for your kindness and understanding! Please let me know if you need anything else.

Please feel free to reply below if you have any update or further concern. I am looking forward to your response!
Ahmad Turkmani 20 Saygınlık puanı

2026-01-06T11:08:50.2066667+00:00

hi, thanks for the response i will try the first way.

for the second one i dont have technical support as an option
Ahmad Turkmani 20 Saygınlık puanı

2026-01-06T11:23:42.5966667+00:00

thank you so much for helping the second option worked perfectly
Jade Ng 15,860 Saygınlık puanı Microsoft Harici Personeli Moderatör

2026-01-07T05:45:47.3166667+00:00

Dear @Ahmad Turkmani,

Thank you for your update!

I am delighted to hear that your issue has been successfully resolved, and I am pleased to have been able to assist you. Should you encounter any further concerns, please do not hesitate to reach out to me, or feel free to create a new post so that other moderators can provide support.Once again, thank you very much for your valuable time and your cooperation.

1 ek yanıt

Yanıtınız

Ahmad Turkmani 20 Saygınlık puanı

2026-01-05T12:12:00.03+00:00

im using personal account

the problem happens on my phone using outlook and on my pc too using the outlook app and microsoft edge.
Jade Ng 15,860 Saygınlık puanı Microsoft Harici Personeli Moderatör

2026-01-06T04:14:10.9066667+00:00

Dear @Ahmad Turkmani,

Thank you for your update! I will reply in English to make our communication clearer and easier for both of us.To proceed, please fill the Microsoft account recovery form on the link by providing accurate and complete required information: Recover your account

If the issue still persists, the best way to further troubleshoot it is to report it to the related team.

Go to https://support.microsoft.com/contactus

Choose Office > Get home support

Enter Office or your issue in general in the box below "We're here for you" then click "Get Help

Scroll down and click on Contact Support then log in to your personal Microsoft account If the account cannot be logged in, you can use another account or create a new account to execute

Select "Microsoft 365 and Office" in Products & Services, select "Technical Support" as a category, and click Confirm

Select "Chat in a web browser and support specialist" to enter the chat window Thank you for your kindness and understanding! Please let me know if you need anything else.

Please feel free to reply below if you have any update or further concern. I am looking forward to your response!
Ahmad Turkmani 20 Saygınlık puanı

2026-01-06T11:08:50.2066667+00:00

hi, thanks for the response i will try the first way.

for the second one i dont have technical support as an option
Ahmad Turkmani 20 Saygınlık puanı

2026-01-06T11:23:42.5966667+00:00

thank you so much for helping the second option worked perfectly
Jade Ng 15,860 Saygınlık puanı Microsoft Harici Personeli Moderatör

2026-01-07T05:45:47.3166667+00:00

Dear @Ahmad Turkmani,

Thank you for your update!

I am delighted to hear that your issue has been successfully resolved, and I am pleased to have been able to assist you. Should you encounter any further concerns, please do not hesitate to reach out to me, or feel free to create a new post so that other moderators can provide support.Once again, thank you very much for your valuable time and your cooperation.

Answer 1

Ahmad Turkmani 20

im using personal account

Kullanıcının resmi

the problem happens on my phone using outlook and on my pc too using the outlook app and microsoft edge.

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