Önceden tanımlanmış kategorilere sığmayan Soru-Yanıt sitesi hakkında kullanıcılar tarafından gönderilen genel açıklamalar veya öneriler.
Microsoft account hacked – recovery email changed – ACSR not working
My Microsoft account (ka/-/-******@gmail.com) was hacked.
The attacker added their own recovery email (ascidi.ru domain) and phone number,
so I no longer receive any verification codes.
I have submitted the ACSR recovery form multiple times.
I received one response redirecting me back to the automated process,
but there has been no resolution for over two weeks.
I still have full access to my original Gmail address and my Windows PC
where this Microsoft account was previously signed in.
I also successfully recovered my EA account that was linked to this Microsoft account,
which confirms that I am the rightful owner.
I am requesting manual review and escalation to remove the attacker’s
security information and restore access to my account.