Microsoft 365 Family aboneliğim aktif olmasına rağmen Teams hem web hem Mac uygulamasında Free hesabı gibi davranıyor, toplantı süresi 60 dakika ile sınırlı ve “Yükselt” seçeneği çıkıyor.

Hi Bahadır Sertel,

Good Day. I'm Jhun an independent advisor. In regards with your Microsoft account issue (Teams has limited features like a free account), this usually happens when your Microsoft Teams is signed in with a different account than the one that owns the Microsoft 365 Family Subscription. Even though your subscription is active, Teams treats each account separately and if the signed in identity does not have a paid Teams license attach, it will operate like a Free Version.

Try these steps below to fix this.

A. Confirm which account has the active Microsoft 365 Family Subscription

1. Go to https://account.microsoft.com/services.
2. Check which email address shows: Microsoft 365 Family - Active.
3. This is the only account that will unlock premium Teams features.

B. Teams may be signed in with the wrong identity. Teams often auto-logs in using:
Your Mac login Microsoft account.
A Work or school account if previously used.
or an old personal account that has no subscription.

1. On your Mac Open Teams.
2. Click your profile icon on the top right portion.
3. Select Signout
4. Quit Teams: Right-click Teams in Dock > Quit
5. Go to: ~/Library/Application Support/Microsoft
6. Delete the folders: Teams and Teams Identity Cache
7. Open Teams again.
8. Sign-in using the exact account that owns the Microsoft 365 Family Subscription.

C. Check the two account if conflicting to each other (personal and work/school accounts). If Microsoft recognizes these emails in both systems, Teams may operate to a "Free personal" mode.

1. Go to https://myaccount.microsoft.com.
2. If a prompt shows and asks you to choose betwen:
   Work / School Account and
   Personal Account.
   Then teams is signing in you to the wrong one.
3. You must choos "Personal Account" because Microsoft 365 family is only personal.

D. Confirm if Teams Premium features appear. Once logged in correctly, it should reflect:
No Upgrade button
No 60-minute meeting limit
Cloud recordings (if available in your region)
No Free tag.

E. Clear Teams web identity if using Teams thru web browser.

1. Visit https://teams.microsoft.com.
2. Click your profile > Sign-out
3. Clear Browser cookies for Microsoft: Chrome: Settings > Privacy > Cookies > Search "Microsoft" > Clear
4. Sign in again with the correct account.

I hope this helps.

Regards,
Jhun