Hi. I'm David, and I'm happy to help you.
Please see if the same behavior occurs in an InPrivate/Incognito window.
To open the InPrivate/Incognito window, open the browser and press "Ctrl + Shift + N". (For Microsoft Edge and Google Chrome)
Also. What is the current "OS Build" of your Windows 10?
- Press "Windows + R", type
winver, and click OK.
If you prefer, share a screenshot. Use the shortcut "Windows + Shift + S" to use the screenshot tool.
Be sure to censor your email address if it appears. The Microsoft Q&A is public.
I await your reply.