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Hi, I'm John! I will help you with this.

To get a better idea of what's going on:

1. Can you tell me what happens when you try to turn up the volume? For example, are you using the keyboard volume keys, the speaker icon on the taskbar, or an external speaker?
2. And does the sound stay low across all apps (like YouTube, music, or system sounds), or just certain ones?

Any additional info about the issue you can provide will be helpful in diagnosing and resolving the issue.

Click "Add comment" to let me know.

Regards,

John J.D.