Don't Activate License Office Home & Business 2019 FPP

Question

Don't Activate License Office Home & Business 2019 FPP

Methpong Sribuajub : เมธพงษ์ ศรีบัวจับ 0

The company purchased over 100 FPP licenses for Microsoft Office Home & Business 2019 ( Buy in 2021 ).

First time install in new notebook, all licenses installed and worked without issues however.

 Observations: it was discovered that there were 3 different activation methods, all of which worked:

      - Using the product key in box FPP activating directly.

      - Using the product key in box FPP redeeam on the Microsoft website to generate a new code for activation.

      - Using the product key in box FPP to register an account for license management.

5 years later, after formatting and reinstalling Windows on the same machines, the licenses that relied on direct activation using the key from the box could no longer be activated.

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Answer 1

Hi Methpong Sribuajub : เมธพงษ์ ศรีบัวจับ,

I will answer you in English based on your previous message. As a friendly suggestion, posting in Thai may help your question reach a wider audience and increase the chances of receiving assistance from other community members.

Thank you for posting in the Microsoft Q&A forum.

To better understand the situation, could you please provide some additional details?

What is the exact activation error message or error code you receive when attempting to activate Office?
Are the affected licenses the ones that were activated directly using the product key but were never redeemed and linked to a Microsoft account?
Can any of these licenses be found under Services & Subscriptions at https://account.microsoft.com/services when you sign in with the Microsoft account that may have been used during setup?
After reinstalling Windows, was the hardware unchanged, or were any major components (such as the motherboard) replaced?
Does this issue affect all licenses activated using that method, or only certain devices?

Based on your description, the issue appears to be related to Office licensing and activation records rather than the Office installation itself. The exact activation error and licensing history will help determine whether this is an activation-related issue, a Microsoft account association issue, or something that may require assistance from Microsoft's licensing support team.

I look forward to your reply.

Answer 2

To better understand the situation, could you please provide some additional details?

What is the exact activation error message or error code you receive when attempting to activate Office?
- หลังใส่ Key, Popup Activate จะหายไป ไม่มี Error ไม่แจ้งว่า Key ผิด แต่ Office ก็ยังไม่ Activate
Are the affected licenses the ones that were activated directly using the product key but were never redeemed and linked to a Microsoft account?
- ใช่ครับ
Can any of these licenses be found under Services & Subscriptions at https://account.microsoft.com/services when you sign in with the Microsoft account that may have been used during setup?
- Key ที่พบปัญหา ไม่เคยเชื่อมโยงกับ บัญชี Microsoft
After reinstalling Windows, was the hardware unchanged, or were any major components (such as the motherboard) replaced?
- Hardware ยังคงเป็นเหมือนเดิม เปลี่ยนแปลงชื่อ Login เท่านั้น
Does this issue affect all licenses activated using that method, or only certain devices?
- จำนวน License ทั้งหมดที่ Activate ด้วย Key in Box = 40
- Activate ไม่ได้ = 21

Based on your description, the issue appears to be related to Office licensing and activation records rather than the Office installation itself. The exact activation error and licensing history will help determine whether this is an activation-related issue, a Microsoft account association issue, or something that may require assistance from Microsoft's licensing support team.

       ***ใช่ครับ ติดตั้งสำเร็จ 100% เพียงแต่ Activate ไม่ได้***

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