Unauthorized Charge - microsoft*production [Moderator note: Personally Identifiable Information removed]

I noticed that you’re using English in your posts although this is a Thai forum, I’ll continue in English so my answer is as clear and helpful as possible. If you’d prefer me to switch to Thai, just let me know and I’ll gladly do so.

Please understand that our forum is a public platform, and we will modify your question to cover your personal information including your invoice number in the description. Please notice to hide these personal information next time you post error or some information to protect personal data.    

Hi @Natcha Chaiwung

I understand how frustrating it must be to deal with an unauthorized charge and getting disconnected while seeking help.

Since Consumer Support has confirmed that the charge is not linked to any of your personal Microsoft accounts, and you want to contact Commercial/Business service. Here's how you can reach the correct team:

1. Contacting by phone

You can find the appropriate customer service phone numbers at this link: Customer service phone numbers.

Please remember to provide them with your account details and explain the situation. Be ready to provide:     

• The company name used during subscription    
• Billing email address (even if it’s a personal Microsoft account)    
• Payment method details (last 4 digits of the card, billing address)    
• Any subscription ID or invoice numbers from billing email    

When you call the support number, you may hear an introduction of about 30 seconds such as "you can visit the link...". You can ignore this introduction and wait until you are presented with the options. Then press "1" as a business email user, and again "1" for technical help.

2. By Submitting a Support Ticket (via Free Trial)

If you still cannot reach to agent, there is still a workaround, you might consider registering for a new tenant by signing up for a trial subscription via this link Compare All Microsoft 365 Plans. This would allow you to create a new tenant following the provided prompts.    

Once set up, you can access the admin console of the new tenant by logging into admin center and follow the steps in this article: Get support - Microsoft 365 admin and submit a support ticket requesting to speak with Microsoft Billing team. 

Include the following details:

• The exact charge descriptor as it appears on your statement
• The date and amount of the charge
• The last 4 digits of the credit card that was charged
• Any case or reference numbers from your previous contact with Consumer Support
• Confirmation that you did not authorize this charge

Before submitting the ticket, make sure the Support Assistant is turned Off as several customers have reported that when the Support Assistant is enabled, the Contact Support option may not appear.

As shown in the screenshot, simply switch Support Assistant > Off, then enter your issue description. Once disabled, the Contact Support button should appear, allowing you to submit the ticket normally.

Important note:

• Once the issue is resolved, be sure to cancel the trial subscription to avoid any unintended charges. You can do this from the Microsoft 365 Admin Center by going to Billing > Your products and canceling the trial there.

Please remember to cancel the trial subscription once your issue is resolved to avoid any unintended charges.

As forum moderator, I don't have access to billing systems or account-level details due to privacy and security constraints. To resolve this and identify the account or service associated with this charge, the most effective step is to contact the Microsoft Billing Support Team directly. Only they have the tools and permissions to investigate and trace the transaction on your behalf.

Hopefully it will help work with your issue and if you have any other questions or need further assistance, feel free to ask.   

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