Unknown Microsoft Charge – Request for Details and Refund

Question

Unknown Microsoft Charge – Request for Details and Refund

apichai_s 0

Hello Microsoft Support,

I noticed a charge of approximately 38.52USD on my account/billing statement (it shows MICROSOFT#G152598823 MSBILLINFO SG), but I am unable to identify what this charge is for.

Please help me with the following:

What product or subscription this charge is related to
Which account (email) is associated with this charge
Whether this is a recurring subscription
How I can cancel it immediately

I did not intentionally subscribe to any new service. If this charge was made in error or without my awareness, I would like to request a refund.

Please assist me as soon as possible.

Thank you.

0 ความคิดเห็น

1 คำตอบ

คำตอบของคุณ

Answer 1

1

This forum is just a user to user forum, no-one here has any account access, if you are sure no-one else has access to your banking details, using any Microsoft account you may have, try using the steps they provide on this link to find out what that payment was for.

https://support.microsoft.com/en-us/account-billing/how-to-investigate-a-billing-charge-from-microsoft-398c5328-364c-d5e4-ea8f-f5ad60562a93

Then use the steps they provide on this link to cancel whatever that payment was for and get a refund.

https://support.microsoft.com/en-us/account-billing/how-to-get-a-refund-on-a-microsoft-subscription-67dca30b-b323-44d5-acc2-e02f9902c472

2

If you are still unable to resolve that payment problem, you will need to contact Microsoft Support directly, try using this method to contact their support.

Go to this link: https://support.microsoft.com/contactus

Select Microsoft 365

Click 'Get Home Support'.

In the box provided, type billing.

Press Enter, then on the next page, scroll down and click 'Sign in to Contact Support'.

Navigate to Microsoft 365 and Office - Manage my Subscription.

Select the 'Chat with support agent in web browser' option