จ่ายเงิน Microsoft 365 personal ไปแล้ว แต่ใช้งานไม่ได้

Copilot Hello, If you purchased Microsoft 365 Personal through your Apple ID (App Store/iTunes) but cannot use it, the subscription may not yet be linked to your Microsoft account.

Here’s what you can do:

1. Check your Apple Subscriptions to confirm the payment went through and the subscription is active.
2. Sign in at account.microsoft.com/services with the Microsoft account you want to use, and see if Microsoft 365 appears.
3. If not, try Restore Purchases in the Microsoft app on your iOS/iPadOS device to sync the entitlement.
4. If the issue persists, contact Apple Support to verify the payment and Microsoft Support to ensure the subscription is properly linked, since purchases via Apple must be matched to a Microsoft account before use. Human Ai

    Hello, I’ve experienced a similar issue myself, so I’d like to share my experience.
   

   First, may I ask through which channel you purchased Microsoft 365 Personal—Apple App Store, Google Play, or directly from Microsoft? The purchase channel matters because the subscription entitlement must be linked to the same Microsoft account you use to sign in. In my case, the problem was caused by using a different email for payment (for example, Gmail linked to Google Play) than the one I used to sign in to Microsoft 365. Once I checked and corrected the account linkage, the issue was resolved.