ช่วยปลดล็อค Repassword ให้หน่อยค่ะ ไม่สามารถลง MS Office ได้ค่ะ

Hi Sumalee,

Thank you for confirming the information since mentioned its your personal email address what I suggest is to use the manual recovery form so to re-access your email account here is the link: https://account.live.com/acsr . Please ensure you’re providing as much accurate information as possible details like folder names, recent subjects, billing info and using a familiar device and location can improve your chances.

Regards,

Marcelo

Hi Sumalee,

Thank you for getting back to me I understand you were still getting the error “not enough data” it means that it couldn’t verify your identity using the recovery information currently on your account like the phone number, alternative email etc. Can you please confirm if you were using a personal or work/ school account?

Best regards,

Marcelo

Hi Sumalee,

Thank you for getting back to me, I would like to know is this a work/school or personal account? Try to open in in Incoginito mode if you were using Edge: Ctrl + Shift + N or for Chrome: Ctrl + Shift + N. Go to https://aka.ms/resetpassword and try resetting the password again other than this be sure your using the correct Username / Email.

Regards,

Marcelo

Hello Sumalee,

Thank you for reaching out I understand how frustrating it can be when the password prompt prevents you from installing Microsoft Office especially when you need to get things done. This issue usually happens when the Microsoft account or work account password needs to be reset or unlocked before Office installation can continue. You can resolve this by signing in to your account and using the password reset option at https://aka.ms/resetpassword , then trying the Office installation again.

Before we proceed further may I ask if you are signing in with your personal Microsoft account or your work account?

I hope this answer is helpful if you have further questions feel free to reply back

Regards,

Marcelo