Email ยังเข้าไม่ได้

Note: Your post was published in the Thai section, however the content is written in English. To make it easier for you, I will also respond in English as well.

Hi Ai at Isabella castle,

Thank you for reaching out to Microsoft Q&A Forum regarding the difficulties you’re experiencing with your account. I understand how concerning it must be to lose access after adjusting the parental consent settings.

When parental consent is removed, the account may be temporarily restricted until the system verifies the updated status. This can sometimes result in login issues or blocked access. To help us investigate further and guide you toward restoring access, could you please confirm:

• Are you seeing a specific error message when attempting to sign in, or does the login simply fail?
• Have you tried resetting the password at https://account.live.com/password/reset?
• Was the account originally set up as a child account under Microsoft Family Safety, or as a standalone Microsoft account?

With this information, I'll be able to assist you more efficiently.

Looking forward to hearing from you.

Hi Ai at Isabella castle,

I haven't received any updates since your message. Has everything been resolved yet?