My Microsoft account is stuck in parental consent loop even though I am over 18

Question

My Microsoft account is stuck in parental consent loop even though I am over 18

Phaanida 20

Hello Microsoft Support Team,

My Microsoft account (<RemovedPII>@hotmail.com) is locked because it says I need parental consent. However, I am already over 18 years old. I cannot sign in or access any Microsoft services, and the Family and Support pages all show 404 or temporary errors.

Please help remove the child account restriction from my account or escalate this issue to the account verification team. I can provide ID verification if needed.

Thank you very much for your help.

บัญชี Microsoft ของฉัน (RemovedPII@hotmail.com) ติดการยืนยันผู้ปกครอง ทั้งที่ฉันอายุมากกว่า 18 ปีแล้ว ไม่สามารถเข้าสู่ระบบหรือใช้งานบริการของ Microsoft ได้เลย และหน้าช่วยเหลือ Family/Support ขึ้น 404 หรือ “ไม่สามารถใช้เว็บไซต์นี้ได้ชั่วคราว” ตลอดค่ะ

รบกวนช่วยปลดล็อกสถานะ “บัญชีเด็ก” หรือส่งเรื่องให้ทีมบัญชีตรวจสอบด้วยนะคะ ขอบคุณมากค่ะ

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Answer 1

Quinn.HP 9,755 ที่ปรึกษาอิสระ

Hello, I'm Quinn and here to help!

This is a user-to-user support forum, and users do not have access to your account information. You will need to contact Microsoft Support about that. Before doing that, you can try this step-by-step guide to potentially fix the issue:

On the initial parental consent screen, select “I’m not a parent or guardian.”
Click “My parent/guardian can sign in here and help finish creating my account.”
Sign in using the parent account you sent the request to, or another Microsoft account not affected by the parental consent loop. That account must approve your request and add you to their Microsoft Family group.
Once logged in, go to Family Settings, click the three dots on the child account affected by the loop, then select Manage Consent.
Click Edit this child account info, change the birthdate to at least 18 years old, and click Save.
Go to https://family.microsoft.com/, log in to the parent account, click the three dots on the child account, and select Remove from Family Group > Remove.

If the issue persists, to contact Microsoft Support:

Go to https://support.microsoft.com/contactus
Make sure to sign in first, then click Microsoft 365
Search for 'Parental Consent', then click Get Help.
Scroll down and click the Contact Support button.
Under Products and services, choose Microsoft 365 and Office.
Under Category, select Billing and Account Profile Questions, then confirm.
Choose the option to Chat with a support agent in your web browser.

Phaanida 20 แต้มความนิยม

2025-11-17T03:33:44.2966667+00:00

Hello, thank you for your reply.

Unfortunately, I cannot complete any of the steps you listed. My account is completely locked:

I cannot sign in to Family Safety.

I cannot access Family Settings at all.

All links to https://family.microsoft.com show 404 or “This site is temporarily unavailable.”

I do not have a parent/guardian account to approve anything.

I cannot access support.microsoft.com/contactus (it also shows 404).

Because of this, I cannot add or remove my account from any family group, and I cannot update my birthdate myself.

Please escalate my case to the Microsoft Account Verification Team so they can manually remove the child-account restriction from my account. I am over 18 years old and I can provide ID verification if required.

Thank you very much.
Quinn.HP 9,755 แต้มความนิยม ที่ปรึกษาอิสระ

2025-11-17T04:28:39.2266667+00:00

Since you don’t have access to the parent/guardian account, you cannot remove the child-account restriction yourself. Only Microsoft Support can manually verify your age and lift the restriction.

If you're unable to access the contact page, you can call Microsoft Support Thailand at +66 1800 012 705. Have your account details ready, and mention that all online support links are returning 404 errors.

Reference:
https://support.microsoft.com/en-us/topic/customer-service-phone-numbers-c0389ade-5640-e588-8b0e-28de8afeb3f2

Also, in this article, there is a Get Help button—try clicking that to see if it works. If not, use the phone number instead.