ปัญหา Hotmail รับเมลไม่ได้ครับ

Dear Panachai Sriprasert

Warm Greeting from Q&A Forum.

I understand that your Hotmail Account is Not Receiving Emails

To better assist you, could you please confirm the following:

• Are you unable to receive any emails, or is the issue limited to Facebook password reset verification emails only?
• If you send an email from another personal email account to your @hotmail.com address, are you able to receive it?

Before to diving to more difficult issue, I would recommend you try steps as following:

1.Check Junk/Spam Folder:

• Go to https://outlook.live.com and sign in.
• In the left sidebar, click “Junk Email”.
• Browse the list for any missing or misclassified emails.
• Right-click an email and select “Move to Inbox” or “Mark as not junk”.

2. Outlook.com Email Problems:

This is an explanation so you can understand your issue, not a solution steps provider, if you meet this issue, you can find out the reason here:

• Many Outlook/Hotmail users worldwide report not receiving emails.
• Often caused by strict filtering or your domain being blacklisted by Microsoft.
• This is a server-to-server issue, not a user-side problem.
• Microsoft Answers forum cannot intervene in such cases.
• The sender’s domain admin must contact Microsoft’s mail server admin to resolve it.

3. Reach Facebook Chat Support:

If the issue is only at the Facebook CAPCHA. I would like to recommend you reach to Facebook chat support as well:

• Visit: https://www.facebook.com/help/
• Describe your issue with the support agent

4. Reach Microsoft Contact Support.

If the above step is not work, we can assist you better to your issue via direct chat, with more complex issues:

⦁ Visit: https://support.microsoft.com/en-us/home/contact

⦁ Sign in with an active account so you can follow up issue consistently

⦁ Choose Microsoft 365 at the bottom

⦁ Search for "Outlook Cannot Receive Mail"

⦁ Click "Get Help" and press Enter.

⦁ Choose "Contact Support": Navigate through the support options.

⦁ Choose "Chat with a support agent in your device"

⦁ Explain your situation clearly: Be concise but provide all the relevant details.

Note: Please contact us during local working hours on weekdays, CHAT does not work 24 hours a day.

 Please don’t hesitate to reach out. We're here to help!

Kind Regard,

Jane Nguyen | Microsoft Q&A Specialist.