the code displayed in the authenticator app on your mobile device​​ i not access moblie old

Case support request #2401190030002574.

Can you help me fix this?

My account is an IT Administrator. I'm the one taking care of it.

I changed my phone to a new one. The old one can't be accessed.

I want to temporarily remove App authentication. Can I do this?

Hello ,

I am Prakash and I am happy to help you with your question,

I am a Microsoft consumer like you. Is this your work/school Microsoft account or a personal account?

If this is your work/school account, your IT administrator or global administrator can help you reset your account's multi-factor authentication settings, so that you can reconfigure it in your phone.

If you have any further questions, please contact us and we will be happy to help you and try to solve your problem as best we can.

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Regards, Prakash