กรอกแบบฟอร์ม ลืมรหัสผ่าน ไม่ผ่าน

Question

กรอกแบบฟอร์ม ลืมรหัสผ่าน ไม่ผ่าน

ไม่ระบุชื่อ

Thank you for contacting Microsoft Support.

We recently received a request to recover your Microsoft account ******@hotmail.com. Unfortunately, we have determined that the information you provided was not sufficient for us to validate your account ownership.  Microsoft takes the security and privacy of our customers very seriously, and our commitment to protecting your personal information requires that we take the utmost care in ensuring that you are the account owner.

We have taken the additional step of blocking your account until we can verify you as the account owner. This will prevent any further use of the account and protect you from any possible malicious activity.

คำถามที่ถูกล็อก คำถามนี้ถูกโยกย้ายจากชุมชนฝ่ายสนับสนุนของ Microsoft คุณสามารถลงคะแนนว่ามีประโยชน์หรือไม่ แต่ไม่สามารถเพิ่มความคิดเห็นหรือตอบกลับหรือติดตามคำถามได้

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3 คําตอบ

Answer 1

ไม่ระบุชื่อ

ไม่ผ่านเหี้ยไร มึงรู้มั้ยเมียกูใช้แอพนี้คุยกับผู้ชาย ครอบครัวกูต้องแตกแยก กูพยายามแล้ว

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Answer 2

It does not answer my question. The system keeps asking me to complete new form which i could not complete

I answer every question as much as i could :(


Thank you for contacting Microsoft Support.
We recently received a request to recover your Microsoft account ******@hotmail.com. Unfortunately, we have determined that the information you provided was not sufficient for us to validate your account ownership.  Microsoft takes the security and privacy of our customers very seriously, and our commitment to protecting your personal information requires that we take the utmost care in ensuring that you are the account owner.
We have taken the additional step of blocking your account until we can verify you as the account owner. This will prevent any further use of the account and protect you from any possible malicious activity.
Here are few tips below to help you complete the form:
<ul><li><p data-prewrap="true">Answer as many questions as you can.</p></li><li><p data-prewrap="true">Submit the form from a device you frequently use from a familiar location.</p></li><li><p data-prewrap="true">Use the information you provided when you created the account, or last updated it.</p></li><li><p data-prewrap="true">If you use Outlook, you will be asked to list recently used email addresses and the subject lines from recent emails. Ask for help from contacts to confirm their email addresses and tell you the subject lines of the last three emails they sent you.</p></li><li><p data-prewrap="true">Make sure you are trying to recover the correct account. Information to recover your username is <a href="https://account.live.com/username/recover" target="_blank" rel="noopener noreferrer nofollow" title="account.live.com">here</a>.</p></li><li><p data-prewrap="true">More tips are available <a href="https://support.microsoft.com/account-billing/help-with-the-microsoft-account-recovery-form-b19c02d1-a782-dee6-93c3-dc8113b20c42" target="_blank" rel="noopener noreferrer nofollow" title="support.microsoft.com">here</a>.</p></li></ul>

Answer 3

Hello Kwanchanok,

Thank you for reaching out to the Microsoft Community. My name is Taiwo and I'm happy to help.

I'm sorry you're experiencing this problem. I understand how important recovering your account is to you.

When did you last successfully sign in to your Microsoft account? If you have not logged into your account for more than two years and it has been closed due to inactivity, you will not be able to use the Account Recovery Form to recover your account. Reference: https://support.microsoft.com/office/7c0a9fa7-0982-b7c6-fd72-df852b63699f

Did you have two-factor authentication (2FA) active on the account? If you do have the 2FA active, are you able to access the second factor of authentication? If so, please try resetting your password. Detailed steps on resetting your password can be found in the following support article: https://support.microsoft.com/office/eff4f067-5042-c1a3-fe72-b04d60556c37

Important: The account recovery form can only be used if two-step verification isn't turned on.

If you did not have 2FA active on the account, and the account was not deleted due to inactivity, you will need to try the Account Recovery Form: https://account.live.com/acsr

Detailed steps on how to use the Account Recovery Form can be found here: https://support.microsoft.com/office/b19c02d1-a782-dee6-93c3-dc8113b20c42

Microsoft takes account security very seriously, that's why Account Recovery is an automated process with no human influence. If you don't have the correct information, you may not be able to get through account verification using the Recovery Form.

The Account Recovery Form requires adequate information to prove that you are the owner of the account. The Account Recovery Process can be a time consuming process, but providing as much info as possible from the start of the process will increase the possibility of being verified by the automated process. You'll need to keep trying until you're verified by Microsoft.

Remember to use a familiar device from which you've frequently accessed your Microsoft account, as well as a familiar location. Microsoft will review your responses and respond within 24 hours. If you are verified, instructions on how to log back into your account will be sent to you, and if you are not verified, you will need to submit the Account Recovery form again. You can do this up to 2 times every 24 hours.

It's important to note that Microsoft Support will not be able to grant you access to your account, you will be sent back to the Account Recovery pages that have been linked above.

If your Microsoft account recovery request was not granted or was unsuccessful, please click the attached link for more information: https://support.microsoft.com/office/dc56c3e3-dff0-4ed5-8edb-60290eea6b53

While it might not be the outcome you are looking for, if you’re unsuccessful in recovering your account, then you will need to create a new Microsoft account. You can do that by clicking this link: https://signup.live.com/

Let me know if you need more help.

Regards, Taiwo