Personal live.com account locked – no response to reinstatement request

Hello Microsoft community,

My personal live.com account has been locked, and I have been unable to regain access.

Before the account was locked, I received threatening emails demanding cryptocurrency payments. Some messages appeared to come from my own email address. I reported these messages to Microsoft and changed my password, but the problem continued.

I submitted an account reinstatement request and completed the Microsoft Account Recovery Form (ACSR). The confirmation page stated that the result would be sent to my alternate email address, but I have not received the result or the 9-digit ACSR number.

I also contacted Microsoft Support by email. My existing support case is SIR24681111, but I have not received a useful update.

This account is important because it is connected to my government services, banking, family, school, and the work.

Could someone please advise me on the official way to follow up on an existing reinstatement request or contact the appropriate Microsoft Online Safety team?

I have already submitted the required forms and do not want to submit duplicate reinstatement requests if that could delay the review.

Thank you for your help.