"Install Office" button

Question

"Install Office" button

Lukasz Kolodziejek 0

Multiple users, including Global Administrator accounts, are unable to download Microsoft 365 Apps. The "Install Office" button is visible, but clicking it does not initiate any download or installer. The issue occurs across multiple browsers and devices. Users are assigned Microsoft 365 Business Standard licenses, and the tenant setting that allows users to download and install Office applications is enabled. The problem affects multiple users in the tenant, not just a single account. Could you please investigate whether there is a service-side issue affecting Office app downloads?

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Answer 1

I noticed that you use English in your messages even though it is a Swedish-speaking forum. I will answer you in English based on your previous message. As a friendly suggestion, posting in Swedish may help your question reach a wider audience and increase the chances of receiving assistance from other community members.

Dear @Lukasz Kolodziejek,

Good day! Welcome to Microsoft Q&A forum!

First of all, I would like to clarify that this is a community forum where users help one another. No one here, including myself, has access to your Microsoft 365 tenant or can investigate backend portal-related issues.

Similar symptoms have been observed in past cases where the Install Office page did not function correctly, preventing users from starting the download. This has been addressed by Microsoft.

As a workaround, you may try installing Microsoft 365 Apps using the Office Deployment Tool (ODT) instead of the Install Office button.

This approach allows Microsoft 365 Apps to be installed directly and can be useful when the portal's installation page is not functioning as expected.

I hope this workaround helps get your users up and running.

Kindly let me know when there are updates or if you need further assistance. Any updates you’re able to share would be really helpful.

I'm here and happy to help! Thank you for your kindness and patience!

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Lukasz Kolodziejek 0 Ryktespoäng

2026-10-12T10:47:37.72+00:00

Hi,

Thank you for your help and guidance. I managed to resolve the issue by installing the Microsoft 365 apps individually instead of using the Office package installer. Everything is working correctly now.

Thanks again for your assistance!
Julie Huynh 3,855 Ryktespoäng Oberoende rådgivare

2026-10-12T17:23:05.8933333+00:00

Hi @Lukasz Kolodziejek ,

It’s great that you found a solution. I came across some information that might be useful to you.

Your issue was logged by Microsoft as incident ID MO1166670; this advisory affected all users attempting to install Microsoft Office apps from the Microsoft 365 portal because the "Install apps" page failed to load correctly, preventing users from selecting the download links.

Since this issue affected all users trying to install the software, if you need further information, please open a support ticket with Microsoft.

If you found my answer useful, please click "Yes." This helps other users facing the same problem find this information quickly and resolve the issue.