Created account with e5 licens but when login redirected to landing page

Question

Created account with e5 licens but when login redirected to landing page

Javad Sultani 0

Hi,

I'm learning intune and wanted to test some function using microsoft E5 test period and i seccessfully created an account and gave my card information and all the stuff that it needed but now everytime i login into my account it redirected me to landing page and it seems my account donst exist in microsoft becuase when i click on forget my passwod it sasy the account donst exist. Användarens bild

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Answer 1

Helen Luu 3,385 Oberoende rådgivare

Disclaimer: Although this site is hosted on the Swedish-language (sv-se) site, your question was submitted in English. To avoid any misunderstanding and provide the most accurate assistance possible, I will respond in English. If anything in my reply is unclear, please feel free to ask for clarification.

Hi,

Your first screenshot shows that the password reset page does not recognize the username entered. However, these screenshots alone do not establish why this is happening or whether the trial registration completed successfully.

Please try the following:

Verify the exact work account username you created during registration, including both the part before @ and the complete onmicrosoft.com domain. Check any signup records or confirmation emails for this information, if included. The contact email provided during registration may differ from the account used to sign in.
Open an InPrivate or Incognito window and go directly to the Microsoft 365 admin center. If prompted to select an account, choose Use another account and enter the verified username manually. This is a troubleshooting check; it does not mean the browser session is the confirmed cause.
If you can access the admin center, select Subscriptions in Simplified view, or Billing > Your products in Dashboard view. Check the product name and subscription status, as described in What Microsoft business subscriptions do I have?.

Please confirm the exact E5 product listed in your signup confirmation or admin center. Microsoft 365 E5 includes Intune, but “E5” alone does not identify the subscription. This check concerns your intended Intune testing; it does not explain the username error. See Microsoft Intune licensing.

If the username matches your signup records but is still not recognized, and you cannot access the admin center, contact Microsoft through the Phone support section of Get support for Microsoft 365 for business. Explain that you registered for an E5 trial and cannot access the account, and ask for help investigating the registration and sign-in issue.

Could you confirm whether you received a trial confirmation email and what page opens after the direct admin center sign-in attempt?

Helen Luu 3,385 Ryktespoäng Oberoende rådgivare

2026-09-09T07:51:09.9933333+00:00

Hello,

I hope you're doing well.

Just wanted to check in and see if there are any updates regarding this. When you have a chance, I'd appreciate any information you can share.

Please feel free to let me know anytime. Thank you, and I look forward to hearing from you.
Javad Sultani 0 Ryktespoäng

2026-09-14T09:15:51.6233333+00:00

Hi,

I have the exact email and it dosn't work in the incognito (tired both portal and admin ) but if the username is "wrong" you get the error when typing in email but i sign in but it redirect to landig page in portal and admin center get back to sign in window. the alternativ email hasn't get any confirmation and the microsoft support is not easy to deal with as the bot hangs upp randomly everytime.
Helen Luu 3,385 Ryktespoäng Oberoende rådgivare

2026-09-14T14:26:58.1566667+00:00
Hi,

Thanks for clarifying. Since you have verified the username and tested both portals in Incognito, you will need to contact the Microsoft Billing team for further assistance. Please locate the appropriate support phone number for your country or region and contact Microsoft Support so the frontline team can raise a service request on your behalf: Please try to find the related hotline number to call the frontline and let them raise a ticket for you: Customer service phone numbers - Microsoft Support

Here are some tips and an example of a prompt to help you navigate the IVR more effectively:

(When you call the support number, you may hear an introduction of about 30 seconds such as "you can visit the link...". You can ignore this introduction and wait until you are presented with the options. Then press "1" as a business email user, and again "1" for technical help)

In some regions you may initially interact with an automated system, so here is an example of how you can answer the prompts to reach the right team more quickly:

What kind of problem are you experiencing?

Answer: Authenticator

What products do you use?

Answer: Office 365 for business

Is this for an education or company account?

Answer: For companies

Are you an administrator?

Answer: Yes

Are there any other administrators in your organization?

Answer: No. I am the only admin in my tenant

Do you need a... Service request?

Answer: Yes. I need to create a ticket. Please send me direct to the Billing Teams.

During the call, you will be asked to provide information that verifies your identity and proves ownership of the tenant, such as your organization name, billing information, contact email, phone number, or other subscription‑related details.

If you are unable to reach support via the phone numbers, there is a workaround you might consider: You can register for a new Microsoft 365 tenant by signing up for a trial subscription here: Microsoft 365 Business Plans and Pricing | Microsoft 365

Once the new tenant is created, you can access the admin center and submit a support ticket from there, requesting to speak with the Data Protection Team on behalf of your original tenant.

Important notes:

This new trial tenant will not give you access to any of the data or settings in your original locked tenant. It is solely a temporary means to contact Microsoft support.

The resolution time might be longer as you are contacting support from a different tenant.

Remember to cancel the trial subscription for the new tenant once your issue with the original account is resolved to avoid any unintended charges by following the instructions in the following document: Cancel your Microsoft business subscription in the Microsoft 365 admin center | Microsoft Learn

I hope the information provided helps guide you in the right direction. Although I’m unable to take direct action, I sincerely hope that the steps and recommendations I’ve shared can support you through the process.