Använda Outlook för iOS för personlig e-post och kalenderhantering
Sorry to hear you have trouble with this situation. Unfortunately, as you can see on the official Microsoft support site, support agents are unable to help in this situation. As you can see in the next Microsoft official article, ya can also check the information available there to get help on how to successfully fill out the recovery form.:
You mentioned that you can change the password. Could you please let me know what happens when you try? And what's the error message that you receive when you try to log in to your account?