Går ej att logga in samt kontakta Microsoft

Question

Går ej att logga in samt kontakta Microsoft

alexander haggu 0

Hur i helvete får man tillgång till sin mejl?

Skriver korrekt lösenord men outlook i app/hemsida säger att det är fel.

Använder tvåfaktorsauktorisering och den tillåter mig inte logga in den vägen heller.

Nu är kontot blockat IGEN, trots att jag väntade 2 dagar med att byta lösenord.

Hur kontaktar man en människa hos microsoft?

Jag har tillgång till en alternativ mejl och telefonnummer, men trots att jag lyckas återställa kontot så uppstår samma problem om och om igen.

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Answer 1

Eyjey116 2,815 Oberoende rådgivare

Hi! My name is Aj and Im an Independent Advisor here to help! Im sorry to hear about your account. Please go to this link https://support.microsoft.com/account-billing/account-recovery-unsuccessful-dc56c3e3-dff0-4ed5-8edb-60290eea6b53 and use the recover account button.

If not successful please submit account recovery form at https://account.live.com/acsr. The information you will give should match the information in the system so give as much detail as possible like old passwords, devices, purchase history, account usage, etc. You can submit up to 2 forms a day. After submission allow 24-72 hours for verification. Please check this guide on how to properly submit the form. https://support.microsoft.com/account-billing/help-with-the-microsoft-account-recovery-form-b19c02d1-a782-dee6-93c3-dc8113b20c42

If the form keeps failing please contact support directly at https://support.microsoft.com/contactus using a working email and choose Account / Security / Recovery then pick support agent or chat.

alexander haggu 0 Ryktespoäng

2025-10-14T17:18:52.61+00:00

I am not able to submit the account recovery form, I dont get the alternativt to share that information in the link you provided. It only gives me the alternativt to change password which I did and then the same issue happens again were I can not log in. Everything is a loop of the same issues over and over again.

How is this a serious product when you are not able to recover your account?
And finally, I tried to follow your instructions in the last step in order to contact you directly but after Account/Security there is no option for Recovery...

What am I supposed to do now? this email is connected to everything I have online, is there really no system in where I can verify that I am who I am? as mentioned before I have an apple key, I have the phone number, I have another email connected but nothing works..