Copilot Pro – Memory feature not working despite active subscription

Hi everyone, I’m having ongoing issues with the memory feature in Copilot Pro on my personal account. Despite having an active subscription and enabling “Personalization and memory” in the privacy settings, Copilot still says memory is turned off and doesn’t retain anything between sessions.

I’ve tried:

Reinstalling the app

Logging out/in

Testing on iPhone and Chrome

Confirming correct account is signed in

My privacy settings show memory is enabled, and model training on text/voice is disabled. Interestingly, memory works fine on my work account, so this seems to be a backend issue specific to my personal account.

I’ve already contacted support, but it’s been several weeks with no resolution. Has anyone else experienced this? Any tips or escalation paths that worked for you?

Thanks in advance,

Johan