Pan/scroll+onenote+wacom

Please ignore the incorrect name mentioned above. Thank you

Hello Elisabeth Å,

Hope you are doing great and well today.

My name is Sarah, I'd be happy to assist you today.

With regards to your concern above, I will help you to get rid of the error from your device.

This issue has been fixed with the release of the Windows 10 April 2019 Update. To download and install this update, go to Settings > Update & Security > Windows Update and select Check online for updates from Microsoft Update. Please see the link for more information and details: https://support.microsoft.com/en-us/topic/april-23-2018-kb4093105-os-build-16299-402-b451cee3-ef7b-7eb5-7978-a274eae765ae

Previous Solution Below:

The current work around for this issue is to disable Windows Ink on the computer. A simple way to do this is using the check box for Windows Ink in the Wacom Settings. To turn Windows Ink off, follow the steps below.

1. With your Wacom device connected to the computer, open the Wacom Desktop Center.
2. Select Pen Settings, this will open the Wacom Tablet Properties window.
3. Click on the mapping tab and uncheck the box for “Use Windows Ink”

Note 1: Some applications require Windows Ink to be enabled to use pressure sensitivity like Adobe Photoshop. To add this program in separately, under the “Application” section of Wacom Tablet Properties, click the “+” Icon and add Photoshop if it is not added already. Then again select the pen from the tool section and click the mapping tab. Here make sure “Use Windows Ink” is selected.

Note 2: Another solution can be found on the Microsoft forum: https://answers.microsoft.com/en-us/windows/forum/windows_10-hardware/unexpected-panning-or-scrolling-in-some-apps-with/e8db3f51-91db-4a99-ba24-572d59686250?tm=1523650087221

If you have any concern or clarification. Please comment below for more information.

Best regards,

Sarah

Hello Goyo G,

Hope you are doing great and well today.

My name is Sarah, I'd be happy to assist you today.

With regards to your concern above, I will help you to get rid of the error from your device.

This issue has been fixed with the release of the Windows 10 April 2019 Update. To download and install this update, go to Settings > Update & Security > Windows Update and select Check online for updates from Microsoft Update. Please see the link for more information and details: https://support.microsoft.com/en-us/topic/april-23-2018-kb4093105-os-build-16299-402-b451cee3-ef7b-7eb5-7978-a274eae765ae

Previous Solution Below:

The current work around for this issue is to disable Windows Ink on the computer. A simple way to do this is using the check box for Windows Ink in the Wacom Settings. To turn Windows Ink off, follow the steps below.

1. With your Wacom device connected to the computer, open the Wacom Desktop Center.
2. Select Pen Settings, this will open the Wacom Tablet Properties window.
3. Click on the mapping tab and uncheck the box for “Use Windows Ink”

Note 1: Some applications require Windows Ink to be enabled to use pressure sensitivity like Adobe Photoshop. To add this program in separately, under the “Application” section of Wacom Tablet Properties, click the “+” Icon and add Photoshop if it is not added already. Then again select the pen from the tool section and click the mapping tab. Here make sure “Use Windows Ink” is selected.

Note 2: Another solution can be found on the Microsoft forum: https://answers.microsoft.com/en-us/windows/forum/windows_10-hardware/unexpected-panning-or-scrolling-in-some-apps-with/e8db3f51-91db-4a99-ba24-572d59686250?tm=1523650087221

If you have any concern or clarification. Please comment below for more information.

Best regards,

Sarah