Event Viewer id 10111 and 10110

Hi again Pynkvortex,

Thanks for sending the files! I've had a look together with an expert and we found a few interesting error logs. The first error is related to your headphones and the file THXSYSVAD2APO.dll. You are not alone in having this issue and it has been reported to Razor in this thread for example. There are a few tips in the thread that may help you with this so feel free to try them. It would also be good if you reported that you are having the same issue in the thread to increase visibility.

Another thing you can try is to temporarily uninstall Synapse to see if this stops the computer from freezing or crashing and then reinstall the program.

There are also a few errors that are related to your RAM so I suggest that you run the Windows Memory Diagnostic Tool, click Start > type Windows Memory Diagnostic > Select the tool and start a search. The result will show up on your screen, take a picture if you see any errors and send it to me.

Have a nice evening!😊

/Daniel_Hel

I've gotten in contact with Razer support and I've gotten some troubleshooting steps to do, but one thing, I ran the windwos memory diagnostic tool, and no errors were found, but you said there were errors, how do I fix them?

Hi again Pynkvortex,

Thanks for sending the files! I've had a look together with an expert and we found a few interesting error logs. The first error is related to your headphones and the file THXSYSVAD2APO.dll. You are not alone in having this issue and it has been reported to Razor in this thread for example. There are a few tips in the thread that may help you with this so feel free to try them. It would also be good if you reported that you are having the same issue in the thread to increase visibility.

Another thing you can try is to temporarily uninstall Synapse to see if this stops the computer from freezing or crashing and then reinstall the program.

There are also a few errors that are related to your RAM so I suggest that you run the Windows Memory Diagnostic Tool, click Start > type Windows Memory Diagnostic > Select the tool and start a search. The result will show up on your screen, take a picture if you see any errors and send it to me.

Have a nice evening!😊

/Daniel_Hel

Hi again Pynkvortex,

This is a tricky one! I would like you to collect some more information and send to us so we can investigate it. The first thing I want is from the DirectX Diagnostic Tool.

1. Hold the Windows key and press R.
2. Type dxdiag in the Run field and click OK.
3. Click Save All Information.
4. Select where to save the .txt file.

The second thing I need is MSinfo32:

1. Hold the Windows key and press R.
2. Type msinfo32 in the Run field and click OK.
3. In the System information window, click File > Save.
4. Select where to save the .NFO file.

If you want to, you can have a look for yourself if you see any errors in MSinfo32 by expanding Software Environment in the left pane and selecting Windows Error Reporting, but we want to have a look anyway.

Now share both files the same way you did last time with OneDrive and send me the link in a PM. Leave a message here in the thread when you've done this, that way I will see it straight away and have a look at the files to see what more we can try.😊

/Daniel_Hel

Alright, the PM is sent, and the link is right, I think

Hi again Pynkvortex,

This is a tricky one! I would like you to collect some more information and send to us so we can investigate it. The first thing I want is from the DirectX Diagnostic Tool.

1. Hold the Windows key and press R.
2. Type dxdiag in the Run field and click OK.
3. Click Save All Information.
4. Select where to save the .txt file.

The second thing I need is MSinfo32:

1. Hold the Windows key and press R.
2. Type msinfo32 in the Run field and click OK.
3. In the System information window, click File > Save.
4. Select where to save the .NFO file.

If you want to, you can have a look for yourself if you see any errors in MSinfo32 by expanding Software Environment in the left pane and selecting Windows Error Reporting, but we want to have a look anyway.

Now share both files the same way you did last time with OneDrive and send me the link in a PM. Leave a message here in the thread when you've done this, that way I will see it straight away and have a look at the files to see what more we can try.😊

/Daniel_Hel

Hi Pynkvortex,

Thanks for the information and the Event file logs! We had a look at the files and one of them has the event ID you mentioned but the other one doesn't so hard to say exactly what the cause is.

Since you say that you left the computer alone in Safe Mode and it didn't freeze, have you tried doing the same in normal mode to see if it freezes then or if it's fine? If it freezes when it's left alone without Safe Mode, that points us in one direction and if it doesn't, it points us in another direction.

If possible, I would like you to run the computer as you normally would but without any USB devices connected to see if still freezes but I understand that this may not be possible depending on computer.

I would also like you to do an In-place upgrade on your device to fix any damaged system files. You can see how to do an In-place upgrade in the video on this link and download the Media Creation Tool here.

Let me know if this helped or we need to try something else. Have a nice day!😊

/Daniel_Hel

Hello, thank you for you reply!

I think it was last week I let my computer stay on when i left the house to download some games, and when i came home I checked the Event Viewer and it crashed while I was away.

It's pretty much impossible to run my computer without any USB devices, the longest I can come is to the log in screen, and I don't know if it can crash from there.

I did the In-place upgrade, and it crashed maybe 30 min an hour after. However, it crashed only after I plugged in my headset, before that it worked, but I don't know if it would've crashed either way.

Thank you so much for the help so far, this is the most help I've gotten from anyone, even support.