Event Viewer id 10111 and 10110

Anonym
2021-07-22T18:55:36+00:00

A few weeks ago my screens froze and disconnected. I've had to do a hard reset to get my computer to start again. This has happened at least 30 times this last month and I can't do anything about it. I've been in contact with Microsoft support two times, but they only urged me to update my (already updated) drivers, and reinstall my (newly reinstalled) windows and it didn't help.

According to my event viewer, The device HID-compliant headset (location (unknown)) is offline due to a user-mode driver crash. Windows will attempt to restart the device 5 more times. Please contact the device manufacturer for more information about this problem. I uninstalled the HID-compliant headset, but it froze anyway. I followed the guide in this link: https://www.reddit.com/r/razer/comments/l3v2f0/psa\_i\_finally\_found\_a\_fix\_for\_the\_hidcompliant/

which didn't work. I checked the temperature of my CPU and GPU just before a freeze, and they were both stable at 60 degrees Celcius. I've deleted my drivers for my Razer Blackshark V2 and my GPU. Deleted and installed the USB root hubs, but the computer froze while my headset wasn't connected. I can't do anything and I'm really desperate.

My specs are:

AMD Ryzen 5 2600 Six-Core Processor 3.40 GHz

16 Gb RAM

Nvidia Geforce gtx 1660 Ventus ti

MSI b450-a max pro

My headset is Razer black shark v2, wired with a razer USB soundboard

x64 windows 10 home.

I'm grateful for any answers!

Windows för hemmet | Windows 10 | Enheter och drivrutiner

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  1. Anonym
    2021-08-12T11:10:29+00:00

    Thanks for the files! We had a look and the last error recorded there was on the 2nd of August and as I understand you, the device has been freezing after that point as well. Since Windows doesn't register any errors after the 2nd of August but the device keeps freezing, this indicates that the problem is hardware related.

    What I recommend is that you contact the device manufacturer about this to stress test the components and get further support with this issue. You can also try to format the device and reinstall Windows again but from your original post I understand that you have already tried this without success so it may be better to contact the manufacturer straight away.

    If there is anything else we can do here, just let me know. Have a nice day!😊

    /Daniel_Hel

    Var det här svaret till hjälp?

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  2. Anonym
    2021-08-11T12:34:08+00:00

    Hi Pynkvortex,

    Great that you got in touch with Razer and that they will send you a new headset!

    About the computer freezing, so you had no events in the Event Viewer related to that, how about in MSinfo32? Is there anything there from when it happened? If you are unsure, you can send me the file like last time and I will have a look. 😊

    Have you made any changes to the BIOS/UEFI on the device like overclocking, change the settings for the Power Supply Unit or something like that?

    /Daniel_Hel

    I sent you a link to the files. And I have not messed around in my BIOS, or changed some power settings, not to my knowledge at least.

    Var det här svaret till hjälp?

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  3. Anonym
    2021-08-11T11:15:15+00:00

    Hi Pynkvortex,

    Great that you got in touch with Razer and that they will send you a new headset!

    About the computer freezing, so you had no events in the Event Viewer related to that, how about in MSinfo32? Is there anything there from when it happened? If you are unsure, you can send me the file like last time and I will have a look. 😊

    Have you made any changes to the BIOS/UEFI on the device like overclocking, change the settings for the Power Supply Unit or something like that?

    /Daniel_Hel

    Var det här svaret till hjälp?

    0 kommentarer
  4. Anonym
    2021-08-10T11:16:32+00:00

    Hello again Pynkvortex,

    Thanks for letting us know! Did you try uninstalling Synapse like I suggested last time? What was the result of that test, did the computer stop freezing without it? If yes, what happened when you downloaded and installed Synapse again? This helps us pinpoint the problem. 😊

    /Daniel_Hel

    I did the steps in the link you provided and it still froze. I got in contact with Razer support and did a lot of troubleshooting steps, and in the end they said it was an internal fault in my headset and they're sending me new one's by monday. I deleted every razer thing on my pc. and cut the cord on my old headset, yet my pc still froze. Only this time in event viewer id 10111 and 10110 didn't occur, now it freezes without any error.

    Var det här svaret till hjälp?

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  5. Anonym
    2021-08-02T15:42:16+00:00

    Hello again Pynkvortex,

    Thanks for letting us know! Did you try uninstalling Synapse like I suggested last time? What was the result of that test, did the computer stop freezing without it? If yes, what happened when you downloaded and installed Synapse again? This helps us pinpoint the problem. 😊

    /Daniel_Hel

    Var det här svaret till hjälp?

    0 kommentarer